There are lots of ways DevOps can fail. For all the revolutionary promise of the idea, it takes a tricky cultural shift to get Development and Operations working together. Many companies—especially big ones—take a top-down approach. C-suite execs trumpet a Brand New DevOps Initiative, which everyone else resists, undermines, or ignores.
As a developer at a SaaS company, my success depends on Ops. Too often, Dev and Ops are divided by mistrust and rarely talk between releases. Bridging this gap requires finding a way to dial down the tensions that spring from differences in status and divergent incentives.