All posts by Kelly

New CenturyLink Data Center In Asia

CenturyLink recently announced that they opened a cloud data store in Singapore. This comes as Asian service providers are extending their infrastructure into Europe and North America, and vice versa. The new data center is the first one for the company in Asia, though they have been providing their services in the region for many years. This new center is part of an expansion project by CenturyLink to raise their number of data centers all around the globe.

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In Asia, there is a demand for IT infrastructure services from local and international companies entering the market or expanding to the region. The services available at the location are similar to those provided at the other CenturyLink cloud data centers, including high-performance and standard servers, storage, orchestration, white label cloud, and service catalogs. Management services are expected to be added to this list in the near future.

Singapore was the logical location to begin CenturyLink’s physical presence in Asia because they have already had successful colocation and managed hosting there. New Jersey based cloud service provider Linode has also announced plans to add a Singapore data center to its existing center based in Japan.

There has been some concern recently about data sovereignty in the region. Businesses, especially local ones, are worried about their data leaving the country. CenturyLink promises that these fears will not become a reality with this recent cloud data center.

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Avaya-Google Partnership On Cloud-Based Contact Center

The days of in-house contact centers that answer your customer service calls may be limited now that VoIP (voice over Internet Protocol) can handle the same tasks dedicated systems used to do. Longtime call center vendor Avaya has begun turning to cloud computing for a few large enterprise deployments. With their shifting focus onto smaller businesses, Avaya is now hosting its contact-center software on the Google Cloud and sending out Chromebooks to customer service agents will talk and text with customers.

 

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This move was announced at the Enterprise Connect 2015 conference in Orlando this week. The program is called Customer Engagement OnAvaya Powered by Google Cloud Platform, and it comes with a subscription-based license and the Customer Engagement OnAvaya software. It is expected to be priced at $140 per month, with details of what exactly this price includes still being hashed out.

 

Market research firm Frost and Sullivan reported that the cloud contact center market is growing at almost twice the rate of on premises-based contact center systems, which leads Avaya to believe this program came at the perfect time. Avaya believes their new service will be able to scale up in order to meet seasonal demands, and can support business continuity and remote agent strategies. In other words, the program makes it possible to maintain current on-site contact center agents as well as hire more agents that can work from anywhere.

 

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Many contact center agents already work from home, though there exists security risks when not using proper technology. Through the Chromebook distribution of this program, companies can ensure that the devices used for work are used for that purpose alone. Avaya is focusing more and more on unified communications, enterprise Relevant Products, Services mobility, videos, contact centers, and cloud technologies.

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Survey Shows New Opportunities Due To Evolving Cloud Technology

The cloud computing market has greatly evolved in recent years, and many are viewing it as a mainstream and established way of handling part of doing business. A recent survey sponsored by Microsoft and conducted by 451 research found that 70 percent of the opportunity of the 1,700 cloud and hosting customers around the world focuses on application hosting, managed data services like backup and disaster recovery, and security. It also found that IT organizations want cloud solutions that go beyond their infrastructure needs.

 

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The need for these types of services is particularly high when cloud providers can drive more business by delivering custom integrations, disaster recovery and service-level agreements that are personalized for the organizations needs.

 

Many businesses that utilize cloud services have a hybrid public-private system. This will give cloud service providers the opportunity to increase revenue by providing value-added services to the customer. Cloud service providers can also gain a reputation and become trusted cloud advisors.

 

With many businesses already using cloud services or evaluating a deployment plan, it isn’t enough for service providers to have many data centers available at a low price. Trust, uptime, security, performance and technical expertise are what separate competitors. Providers need to be able to align their own values with their customer’s values.

 

The survey also found that the decision making regarding cloud services is increasingly moving away from the IT manager and towards the higher level management. Chief Information Officers (CIO’s) and Chief Technology Offers (CTO’s) are the ones leading the transition to the cloud. Just over half of the survey participants claimed this to be true in their organization.

 

You can download the survey results on the Microsoft Website.

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Adobe Announces New Productivity Applications: Document Cloud and Acrobat DC

Recently, Adobe announced an overhaul of some of its subscription based productivity business with the launch of their Document Cloud, a place where professionals can handle their documents in one convenient place, and Acrobat DC, a newer version of its PDF viewing and editing program. These tools are expected to launch within the next month and start at around $15 per month.

 

The Document Cloud is Adobe’s third major move towards the cloud, following the Creative Cloud, a design app suite, and the Marketing Cloud, a bundle of marketing services. This cloud service is limited to documents and presentations for now, and can be integrated to work with Acrobat DC. This service was designed to deal with the waste an inefficiency that comes with document processes.

 

This product is targeted towards business and enterprises, not so much for consumers as many of its features help with efficiency within an organization. One technology that has been integrated into this service is EchoSign, an electronic signature service that Adobe acquired in 2005. Anyone using the Document Cloud can send another user documents to sign, all for only $2 per month.

 

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Along with the Document Cloud, Adobe has launched (or will launch soon) some apps for use with the cloud for iOS and Android mobile devices. This includes a touchscreen based user interface for use on tablets. Another unique feature is an app called Fill and Sign that allows users to take a photo and get the text translated into a document that can be filled with text and signatures before being sent off.

 

Acrobat also now has a mobile app that brings most of the desktop abilities to a tablet. The app is free, but users can pay for more advanced features up to a full Document Cloud subscription.

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Nearline: Google’s Low-Cost Cloud Storage Service For Cold Data

Google is launching a new cloud storage service that is expected to change how many companies of any size view online storage. Google Cloud Storage Nearline allows businesses to store data they or their customers do not often need, and for a low cost of $0.01 per gigabyte at rest.

 

Unlike other cloud storage services where it can take very long to retrieve your data, Google promises that on Nearline your data will be available in only three seconds. They believe the gap between the cost of online and offline storage must decrease according to their director of product management for the Cloud Platform team, Tom Kershaw.

 

Businesses may need or want to keep all of their records for as long as possible. Once they have been moved offline however, it becomes difficult to quickly find the desired record. Google is hoping to blue the line between cold storage and online storage so that businesses do not have to delete or move their files to more complicated storage locations.

 

The low cost of this storage service, which is competitive with Glacier by Amazon, is due to the fact that Google is able to host all of its data on a single system, regardless of location. This is unusual for a cloud storage service because historically, service providers have built two separate systems. The hardest thing about offline storage is transferring the data between these two systems.

 

Nearline uses the same system as the rest of Google’s storage products, including the same encryption and security features. They also share API’s with the standard storage service. It is expected that early adopters of this service will use it primarily for photo, video and document storage.

 

In order to reach a broader market, Google has partnered with many storage companies, most notable Iron Mountain. This partnership will allow users to send in their hard drives and have the securely uploaded onto Nearline.

iron mtn

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HP: New Server Line For Cloud Computing

Many computer technology companies have already begun to shift their focus to cloud computing, and Hewlett-Packard is among them. HP has recently said that they are creating a server family whose purpose is to build systems for cloud providers.

 

This move is part of a joint venture with Foxconn, which was announced last year, to create cloud-optimized servers. Since the announcement, HP has been making servers with the Taipei based electronics company, and it now has a name: Cloudline. They have also announced several server products.

 

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Cloud based servers are designed for hyper scale environments with thousands of servers. HP’s systems are based on standards-based principles and use rack-scale computing. With this system, functions previously located in the server, such as cooling and power, are now part of the rack. They will likely be used in multi-vendor situations.

 

HP is planning on using Intelligent Platform Management Interface (IPMI), which is an open management platform, along with other systems that provide a uniform way to manage hardware. The hyper scale x86 server market has been growing fast, which has led to an increase in numbers of original design manufacturers (ODM).

 

HP’s partnership with Foxconn puts it on the same level as the low-cost providers but HP can also leverage its breadth, reach, and services it can add.

 

The cloud hardware appeals to enterprise clients, like financial firms trying to build out a cloud network, and HP is trying to adapt their services and products to meet this demand.

 

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HP will begin to take orders at the end of the month, after announcing their OpenStack systems at the Open Compute Summit. The systems available use Intel Xeon E5 v3 processors and come in five configurations, including a two-socket (2P) server sled configuration and 1U configurations. No pricing has been announced.

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Cloud Security Alliance Announces Cyber Security Guide

The Cloud Security Alliance (CSA), European Agency for Network and Information Security (ENISA), and TU Darmstadt has published a step-by-step guide for the attainment and security of cloud services. This report stems from ENISA’s 2013 report on governmental cloud use. This report details framework modeled into four phases, nine security activities and fourteen steps. Every member nation who follows this guide will, according to its authors, define and implement a secure government cloud. The authors used four nations as case studies to base their recommendations on: Estonia, Greece, Spain and the United Kingdom.

 

The focus of this report is what type of security framework is suitable for government clouds and how to execute them. If an infrastructure is fit for government use, then it is also fit for private company use as well, so long as it does not cost an excessive amount of money. Currently, there are very few European Nations who have the ability to adopt and execute cloud computing. Many in the private sector however have already begun to implement the cloud, yet it will still be many years before full execution is achieved.

 

Governments that have already been working with the cloud have adopted several cloud deployment models. Community and private clouds are the most popular, with hybrid and public clouds also being utilized. Software as a Service (SaaS) and Infrastructure as a Service (IaaS) are the most common cloud service model, and Platform as a Service (PaaS) will likely become more important moving forward. Of the e-government services that use the cloud, email was at the top of the list with other services, such as backup and archive, Identity as a Service (IDaaS), office applications, and citizen participation, follow on the list.

 

Security and privacy are the two key technology requirements for the aforementioned services. The UK government has taken drastic steps to overhaul the security classifications for government data to make it easier for service providers to construct more secure systems. Many corporations have heavily invested in complex data classification systems that have become an inhibitor to business. Simplification could make it easy to build a secure system without complicating the data classification.

 

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However, security is not an easily resolved issue. For example, Germany has very strong privacy and security regulations. Because of this there has been quite a few service providers trying to build data centers there in order to hold German company’s data. The UK government has been making moves towards a similar position. A recent survey of parliament members in the UK found that many thought the idea of government data being stored in off-shore centers was inhibiting a greater use of cloud computing.

 

The next part of the guide covers the roles, logic model, and the plan, do, check and act phases of security framework. It points out how inputs, activities and outputs relate to risk profiling, architectural modeling and the security and privacy requirements. Many of these steps are no different than steps IT managers take when outsourcing systems or working with system integrators. However, in the guide the outsourcing focused on entire systems while cloud focuses on services.

 

The next section focuses on applying the steps from the previous section to government applications. They apply them to the four governments mentioned at the beginning of this article as a case study. The study proves that while in its simplest form, the cloud is about commoditization and common approaches, but in real applications there can be more than one way to solve a problem.

 

In conclusion, the report comes to some very important conclusions. The report does not say that it is urgent for the EU to adopt the suggested security framework. However without a coherent framework across all of the European Union, there will certainly be gaps in security that hackers can easily exploit. Also, this means that companies who wish to work in different EU nations need to continue to have a complex network, and sometimes even conflicting government requirements. It is now up to EU leaders to ensure than comprehensive standar

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IBM’s Cloud Services

IBM has been restructuring its business to accommodate better growth opportunities by boosting profitability and focusing on new ventures. This includes expanding their cloud services. Recently, IBM announced their hybrid cloud technology, which extends client control, visibility, and security into the private cloud as well as allow developers to work across any IT cloud. By 2018, the company hopes to see $40 billion in revenue from services such as the cloud, big data, security, etc.

 

Cloud computing gives way for convenient, on-demand access to a shared pool of computing resources, such as servers, storage, applications and services. These can quickly be released with minimal effort on the managerial or service provider side. Cloud computing is made up of three main services: software as a service (SaaS), infrastructure as a service (IaaS) and platform as a service (PaaS). SaaS is expected to grow the fastest, followed by IaaS, though all three categories are going to be in high demand in the near future. Growth is expected due to the global demand for technology-based services. The global cloud computing market is expected to reach almost $200 billion by 2020.

 

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The three services previously mentioned are interconnected and dependent on one another in order to provide a cost effective solutions for clients. Most cloud services are providing a multitenancy structure, which represents a shared infrastructure with many locations in a topology that leverages advantages of remote access to deliver new businesses and services. SaaS software is positioned on the internet. A software company licenses an application to customers through a subscription based model. Another approach that recently popped up is one that gives users free access to the most basic functions, and requiring payment for more advanced ones. IBM has 120 SaaS offerings that cover a wide array of capabilities. They cover everything from big data analytics to human resource administration.

 

IaaS delivers on-demand cloud computing infrastructure through the use of secure IP-based connectivity. Clients can buy resources such as servers, software and data center space as a fully outsourced on-demand system. IaaS is based on creating a virtual version of something, and users are responsible for managing the applications, data, and middleware. IBM’s lead IaaS service is based on a global cloud infrastructure called SoftLayer. This program provides different machine virtualization services that can run both advanced operating systems and analytics software. This program is based on a pay-as-you-go model.

 

PaaS is the most complex layer. PaaS is a computing platform that allows creation of applications of software fast without the complexity of buying and maintaining it or its infrastructure. The software created is then delivered over the internet. In this layer, IBM has the Bluemix platform, which offers developers a single solution environment to develop and deploy application across many domains.

 

Cloud services have come to the front end of companies of all sizes that are looking to improve their business through the use of IT solutions or services. The advantage of this approach is the scalability and accessibility of new applications, resources and services. Also, the initial cost of this method is lower. IBM’s cloud service vision allows customers to subscribe not only to standalone applications, but also to interact with Softlayer’s infrastructure with ease as well as on-site applications and SaaS offerings. IBM has invested over $1 billion to expand their footprint in cloud centers that are accessible to every major financial network around the world. These investments should lead to big revenue in the

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Microsoft Obtains ISO Cloud Privacy Certification

When it comes to cloud computing and services, privacy is at the front of every company’s mind. When the United States began to demand access to cloud-based data from Microsoft’s Ireland data center, customers recognized that their information might not be safe from privacy violations even if their information is not resident in the US. Many industry players, including Microsoft, have started to fight these demands. No matter what they decide to do, the EU or the US governments will not be happy.

 

Microsoft truly believes their customers own their own data, not the cloud providers who they store it with. Microsoft claims to be the first major cloud provider to adopt the ISO/IEC 27018. This is the first global standard for cloud privacy, and many of Microsoft’s programs have been evaluated for compliance by the British Standards Institute.

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The ISO/IEC 27018 establishes commonly accepted control objectives and guidelines for implementing measures to protect identifying persona information in accordance with the 29100 policy. Microsoft’s general counsel Brad Smith said that they are optimistic that this policy can serve as a template for regulators and customers as they both desire strong privacy protection. Adherence to this policy will ensure that customer’s privacy will be protected in many ways.

 

First, customers will be in charge of their data, and Microsoft will only process personally identifiable information based on what the customer wants. Second, customers will always know what is happening to their data, all returns, transfers, and deletion of data will be transparent. Third, there will be restrictions on how Microsoft handles personal data, including restricting its transmissions over public networks, storage on transportable media and processes for data recovery. Fourth, the data will not be used for advertising purposes. Lastly, Microsoft will inform their customers about government access to data. The standard requires law enforcement requests for data must be disclosed to the customers.

 

Adherence to this standard is an important move to reassure its enterprise customers that their information is safe. However, the execution of these promises is worth more than making the promises. There are still lingering concerns and fears about data privacy and security around shifting to the cloud, so Microsoft’s announcement is a step in the right direction.

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Intel and Alcatel-Lucent Announce Their Cloud Mobile Network

One year ago Intel and Alcatel-Lucent, a network builder, formed a wireless partnership, and now they are ready to unveil their plan to move the mobile network from the cell tower into the data center. On Monday they revealed a new networking architecture called vRAN.

 

vRAN moves the processing that drives the mobile network to the cloud, and its servers are running on Intel Xeon processors, which Alcatel-Lucant runs many of the functions of the networks as software on. This concept is being called Cloud-RAN (RAN meaning radio access network), and it has the potential to change how networks are built.

 

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This move is an apprehensive one, due to the highly distributed way mobile networks are designed. All of the processing power of mobile networks is at its fringes, and most of its expense, right under the radios that transmit signal to our phone. Carriers make the most to maximize the capacity of these base stations so they can handle the large demand for mobile data and voice at peak times.

 

Cloud-RAN would most the baseband processing into a central data center, and carriers could allow capacity to cell towers as needed. It is more efficient to build a network this way, and it could end up with more reliable and faster mobile service for customers. Rather than maxing out cell sites capacity and dropping LTE connections, Cloud-RAN could increase capacity at congested sites.

 

However, there are some limitations of the Cloud-RAN. Data centers will need to be close to the towers that they serve. Alcatel-Lucant and Intel have managed to push this distance to more than 100 kilometers, or 62 miles. This is far enough to build a virtualized network of thousands of cells.

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