Mobile and the Internet of Things (IoT) have thrust many businesses into the era of the truly digital enterprise. This means opening up new channels and business opportunities. APIs are the key, enabling the digital enterprise to connect itself to myriad external apps and partners while cracking open an equally expansive range of fresh internal connections. Everything a digital enterprise touches through a Mobile or IoT device is backed by an API.
As an enterprise, you are consuming more data and services as APIs from third parties than ever before. The question, however, is “Do you know if you are getting the service level out of those third-party APIs that you are paying for?” Are you able to stop the he said/she said arguments with support when something goes wrong?