Amazon Web Services LLC (AWS), an Amazon.com Company (NASDAQ: AMZN), on Thursday announced expanded free support for all AWS customers, reduced pricing on premium support plans and multiple new features to help customers better interact with and improve their use of AWS, including chat functionality and proactive alerts when opportunities exist to save money, improve system performance, or close security gaps. AWS Support is a fast-response support channel that is staffed around the clock with experienced and technical support engineers. For more information on the pricing and the new options, visit http://aws.amazon.com/premiumsupport/.
As part of Thursday’s announcement of the new support features, the broad selection of support offerings offered by AWS have been renamed to better align with the customer’s need or use case. All plans include support for an unlimited number of cases, are available worldwide, have no long term contracts, and can be cancelled at any time.