“In 2014, IT will drive stronger engagement models between the business and the services it delivers,” said CA Technologies’ CTO John Michelsen. “CIOs are getting more comfortable giving up control while providing an end-to-end service delivery model, tying in all the required elements and technologies to create an integrated user experience. By focusing on delivering systems of engagement through mobility and relying more confidently on application performance management, IT is now moving more strongly into the role of a trusted advisor and service broker in this brave new world of dynamic IT.”