Over the last few years, increased reliance on IT systems has meant that Change and Release Management has made its way to the forefront of major organizations. However, as far as the end-user base goes, Change and Release can sink into the subconscious as a simple-to-use to-do list, which often conceals the complex processes performed by IT staff. Unfortunately, good Change and Release Management isn’t that simple and most projects that support it can only be implemented with difficulty. If business users knew the reality of what goes on when they report a computer error, their perception may be very different. Their opinion also could help make processes better in the future and seeing how the technology works may alter perceptions of Change and Release Management being a walk in the park.