One of my favorite parts of the novel The Phoenix Project is when Bill Palmer, DevOps hero and VP of IT Operations for the fictional company “Parts Unlimited” has a light bulb moment about the central importance of IT to the business. The moment comes as the company’s CFO lays out for Bill how he strives to align the goals of his department with the goals of the business. It’s here Bill starts to realize he must take a similar approach with IT. He ultimately turns to data about his delivery process to improve IT’s effectiveness and save his team from outsourcing—and a DevOps team is born.