Infrastructure and Operations Management may seem like just so many blinking lights in the back room, as parallel shadow projects are launched by department heads who can’t wait on IT. Today, these shadow projects are more prevalent than ever as more non-tech managers look for easy access to tech functionality. There can be serious unintended consequences both for IT and for the business as a whole.
Cloud computing and easy-to-deploy software, available at lower price points, decentralize technology, which gives business managers a peek behind IT’s silicon curtain. What was once a virtual and mysterious priesthood of little-understood tools and unintelligible code becomes a do-it-yourself model that deploys services at the click of a mouse, at less cost, with deliverables that everyone understands.