We have been traveling a lot lately. Why? Here at Regalix, we help large global companies with their customer success and sales enablement initiatives, which include things like digital marketing, knowledge management, customer experiences, sales operations, customer service and support, rewards and loyalty programs, etc., all of which are critical to the business and are today being digitally transformed. While helping businesses transform themselves in these areas we have seen and learned a great deal. Let me share some of the lessons we have learned.Org Charts, Centralization and Customer Experience ManagementWe have learned that businesses need a companywide customer experience (CX) leader with a centralized view and strategy.
Monthly Archives: April 2018
Christine Ashton of @SAP and #DigitalTransformation | @ExpoDX #IoT #IIoT
This week I had the privilege of interviewing Christine Ashton, SAP’s Global CDO, Digital Office, ERP Cloud. In this interview, we dig deep into her insights on digital transformation, AI, automation and the economic case for running ERPs in the cloud, plus what it takes to win in a fast changing technology environment. Enjoy!
Artificial Intelligence: The Time is Now | @ExpoDX #AI #IoT #ArtificialIntelligence
As an industry observer, I’ve watched the development of artificial intelligence (AI) with fascination. While the technology itself is developing at a breakneck pace and offers plenty of opportunity for analysis and prediction, it is the evolving industry reaction that I find most interesting.
AI certainly isn’t new. But until very recently it was primarily the purview of theoretical scientists and science fiction writers. It is only within the last few years that AI, in even modest forms, has encroached upon our everyday reality. As it has gone from fantasy to the first inklings of reality – and that has begun to sink in – the reaction has been instructive.
Announcing @IoTNow_ Media Sponsor of @ExpoDX | #AI #IoT #IIoT #SmartCities
DXWorldEXPO LLC announced today that “IoT Now” was named media sponsor of CloudEXPO | DXWorldEXPO 2018 New York, which will take place on November 11-13, 2018 in New York City, NY. IoT Now explores the evolving opportunities and challenges facing CSPs, and it passes on some lessons learned from those who have taken the first steps in next-gen IoT services.
Announcing @IoTGN “Media Sponsor” of @ExpoDX | #IoT #IIoT #SmartCities
The IoT Global Network is a platform where you can connect with industry experts and network across the IoT community to build the successful IoT business of the future.
The platform serves as an invaluable source of information for decision makers who deal with IoT in all areas of industry and public services, including consumer-related, energy, financial, industrial, healthcare, security and transportation, – and anyone else who would like to learn more about how the Internet of Things will shape tomorrow’s society.
delaPlex to Exhibit at @CloudEXPO NY | #CloudNative #Serverless #AI #DevOps
delaPlex is a global technology and software development solutions and consulting provider, deeply committed to helping companies drive growth, revenue and marketplace value. Since 2008, delaPlex’s objective has been to be a trusted advisor to its clients. By redefining the outsourcing industry’s business model, the innovative delaPlex Agile Business Framework brings an unmatched alliance of industry experts, across industries and functional skillsets, to clients anywhere around the world.
Deven Samant Joins @ExpoDX Faculty | @Infostretch #Serverless #SmartCities #DigitalTransformation
Poor data quality and analytics drive down business value. In fact, Gartner estimated that the average financial impact of poor data quality on organizations is $9.7 million per year. But bad data is much more than a cost center. By eroding trust in information, analytics and the business decisions based on these, it is a serious impediment to digital transformation.