{"id":7428,"date":"2013-05-15T23:24:09","date_gmt":"2013-05-15T23:24:09","guid":{"rendered":"http:\/\/www.cloudcomputing-news.net\/news\/2013\/may\/16\/mimecast-server-goes-down-putting-100-sla-tatters\/"},"modified":"2013-05-15T23:24:09","modified_gmt":"2013-05-15T23:24:09","slug":"mimecast-server-goes-down-putting-100-sla-in-tatters","status":"publish","type":"post","link":"https:\/\/icloud.pe\/blog\/mimecast-server-goes-down-putting-100-sla-in-tatters\/","title":{"rendered":"Mimecast server goes down, putting 100% SLA in tatters"},"content":{"rendered":"<p>Email management provider Mimecast has experienced a UK-based outage due to a hardware network failure today, with customers being temporarily unable to send or receive emails.<\/p>\n<p>The first reports of irregularity occurred at approximately 1100GMT, with Mimecast acknowledging the problem at 1215.<\/p>\n<p>Around forty minutes later, the company further tweeted that a fix was on the way purportedly on a tower-by-tower basis, with the majority of servers back up and running at the time of printing.<\/p>\n<p>Yet the outage itself does not explain the full story. Mimecast, for better or worse, promises a 100% uptime service level agreement (SLA) &ndash; which now is torn to shreds after today&rsquo;s unfortunate difficulties.<\/p>\n<p>To rub further salt into the wound, a blog post dated May 8 from Orlando Scott-Cowley concerning Postini Services notes: &ldquo;Any downtime can be expensive and disruptive.<\/p>\n<p>&ldquo;That is why Mimecast offers a 100% uptime SLA to our customers, because &#8230;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Email management provider Mimecast has experienced a UK-based outage due to a hardware network failure today, with customers being temporarily unable to send or receive emails.<br \/>\nThe first reports of irregularity occurred at approximately 1100GMT, with M&#8230;<\/p>\n","protected":false},"author":9,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-7428","post","type-post","status-publish","format-standard","hentry"],"_links":{"self":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/posts\/7428","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/comments?post=7428"}],"version-history":[{"count":0,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/posts\/7428\/revisions"}],"wp:attachment":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/media?parent=7428"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/categories?post=7428"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/tags?post=7428"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}