{"id":7217,"date":"2013-05-01T15:09:08","date_gmt":"2013-05-01T15:09:08","guid":{"rendered":"http:\/\/www.journeytothecloud.com\/?p=2862"},"modified":"2013-05-01T15:09:08","modified_gmt":"2013-05-01T15:09:08","slug":"cloud-computing-and-the-changing-role-of-it-2","status":"publish","type":"post","link":"https:\/\/icloud.pe\/blog\/cloud-computing-and-the-changing-role-of-it-2\/","title":{"rendered":"Cloud Computing and the Changing Role of IT"},"content":{"rendered":"<p>By John Dixon, Consulting Architect, <a title=\"About LogicsOne\" href=\"http:\/\/www.journeytothecloud.com\/about-logicsone\/\">LogicsOne<\/a><\/p>\n<p>On Tuesday April 29<sup>th<\/sup>, I participated in another <a href=\"http:\/\/storify.com\/CloudCommons\/cloudviews-tweetchat-cloud-computing-and-the-chan?utm_campaign=&amp;utm_source=t.co&amp;utm_content=storify-pingback&amp;utm_medium=sfy.co-twitter&amp;awesm=sfy.co_t5RR\">tweetchat<\/a> hosted by <a href=\"http:\/\/smartenterpriseexchange.com\/groups\/cloud\">Cloud Commons<\/a>. As usual, it was an hour of rapid fire conversation and discussion amongst some really smart people. This time, the topic was based around \u201ccloud computing and the changing role of IT,\u201d and there were some great takeaways from the dialogue.\u00a0 Below are the six questions that were asked during the chat as well as a quick summary of my thoughts and the thoughts of the group as a whole.<\/p>\n<ol>\n<li>How is cloud computing changing the role of IT?<\/li>\n<li>Besides cloud, what other trends are influential in changing the role of IT?<\/li>\n<li>What steps should the IT department take to become a trusted advisor to the business?<\/li>\n<li>How should the IT department engage with the business on cloud purchases?<\/li>\n<li>Should the IT department make reining in rogue cloud services a top priority?<\/li>\n<li>How can the CIO promote innovation in the era of lower IT spending?<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<p>Question 1: How is <a href=\"http:\/\/www.journeytothecloud.com\/cloud-computing\/cloud-corner-video-hybrid-cloud-management\/\">cloud computing<\/a> changing the role of IT?<\/p>\n<ul>\n<li>The main point I wanted to get across in question one was that corporate IT is no longer just a provider of technology, but, rather, they are a provider of IT services.<\/li>\n<li>IT needs to be relevant to the business. They can do this by developing valuable service products<\/li>\n<li>IT now needs to be extremely proactive. No more sitting around waiting for something to go wrong\u2026 instead get out in front of demands from the business \u2013 understand the business\u2019s specific issues, and proactively evaluate emerging technology that may be of benefit<\/li>\n<li>All in all, I\u2019d say most of the group was on the same page for this answer<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>Question 2: Besides cloud, what other trends are influential in changing the role of IT?<\/p>\n<ul>\n<li>The most popular answers from participants were: big data, analytics, <a href=\"http:\/\/www.journeytothecloud.com\/virtualization\/virtualization-for-smbs-top-to-bottom\/\">virtualization<\/a>, mobility, <a href=\"http:\/\/response.greenpages.com\/BYODWebinarRecordingFormLP-012013-BLOG\">BYOD<\/a>, and DevOps. It seemed like every answer had at least one of these included in it.<\/li>\n<li>A couple others I threw out were distributed workforce and telecommuters, social media, and the overall increased reliance on IT for everything<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>Question 3: What steps should the IT department take to become a trusted advisor to the business?<\/p>\n<ul>\n<li>The key here is that IT should not try to ALIGN to the business\u2019s demands\u2026IT should PARTNER with the business<\/li>\n<li>Another point I brought up was that IT needs to show the business that IT is another provider in a competitive market \u2013 corporate IT needs to shows that they deliver more value than alternative providers. After giving this answer, I got a couple questions wondering why IT should compete with 3<sup>rd<\/sup> parties rather than leverage them? My point was that cloud opens up competition in the market for IT services and that the business now has a choice of where and how to procure services. At this point it\u2019s a reality, corporate IT is just another competitor in a <a href=\"http:\/\/response.greenpages.com\/PreparingForAPrivateCloudJourneyByJohnRoss-B\">cloud<\/a> world.<\/li>\n<li>A great answer from Jackie Kahle (@jackiekahle) was to tell the business something they don\u2019t know about their customers by providing data-driven insights. In her opinion, and I agree, this will encourage the business to turn to cororate IT more often.<\/li>\n<li>Another good answer from George Hulme (@georgevhulme) was to give users and the business viable alternatives with clear risk\/reward\/benefits delineated.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>Question 4: How should the IT department engage with the business on cloud purchases?<\/p>\n<ul>\n<li>My first answer was that IT should source their products and services with the \u201cprovider of best fit.\u201d I got the following reply: \u201cthat implies choosing best of breed vs. integrated. <a href=\"http:\/\/www.journeytothecloud.com\/cloud-computing\/complicating-cloud-yes-you-can-but-no-you-shouldnt\/\">Cloud<\/a> practically makes best of breed a foregone conclusion.\u201d The point I was trying to make, and the answer I provided, was that there are varying levels of cloud providers out there so IT departments still need to choose wisely.<\/li>\n<li>Andi Mann (@AndiMann) suggested departments need to honestly evaluate their own ability to deliver. He stated in-house IT is not always best and that organizations need to proactively look for cloud to do better. Again, a point I agreed with.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>Question 5: Should the IT department make reining in rogue cloud services a top priority?<\/p>\n<ul>\n<li>No! Enable and harness their creativity by asking them to use a <a href=\"http:\/\/response.greenpages.com\/CMaaSBlogWhitepaper\">cloud portal sponsored by corporate IT<\/a>!<\/li>\n<li>IT should treat the business like a customer.<\/li>\n<li>The majority of the group agreed that embracing rogue IT was the correct strategy here\u2026not attempting to rein it in.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>Question 6: How can the CIO promote innovation in the era of lower IT spending?<\/p>\n<ul>\n<li>Ah, the CIO\u2019s favorite saying\u2026\u201dDoing more with less\u201d<\/li>\n<li>Provide a means for \u201csafe\u201d <a href=\"http:\/\/www.journeytothecloud.com\/journey-to-the-cloud\/going-rogue-do-the-advantages-outweigh-the-risks\/\">Rogue IT<\/a> (more on that in my summary)<\/li>\n<li>Another concept that was echoed by some members of the chat was the idea of adopting a fail-fast culture. Cloud can enable faster deployments, which allows you to try more things quickly, and if you do fail, you can move on. This increases the pace of innovation by enabling the business to take on more \u201crisky\u201d projects \u2013 the software development projects that are great ideas but may not have a clear ROI.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>My summary<\/p>\n<p>Especially during the past year, in tweetchats and various other forums, consensus on the use and benefits of cloud computing is gaining unanimity. The most significant points:<\/p>\n<ul>\n<li>Corporate IT should be a <i>provider<\/i> of whole IT services \u201cproducts\u201d and not just technology \u2013 and cloud computing can enable this<\/li>\n<li>Cloud opens up the business to a competitive market for IT services, of which traditional corporate IT is only one option (thus the role of corporate IT evolves from technology center to order-taker to <a href=\"http:\/\/www.journeytothecloud.com\/cloud-computing\/evolving-to-a-broker-of-technology-services-planning-the-solution\/\">broker of services<\/a>)<\/li>\n<li>Rogue IT is not necessarily a bad thing; some of the best solutions may come out of rogue projects<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>GreenPages has been having internal discussions, and discussions with customers, around the concepts highlighted in this tweetchat for some time now. \u00a0Because of where the market is heading (as voiced by the thought leaders who took part in this chat) we have developed our <a href=\"http:\/\/www.greenpages.com\/business-services\/greenpages-cloud-management-as-a-service-cmaas\">Cloud Management as a Service (CMaaS) offering<\/a>. The product addresses the top issues that are now coming to light \u2013 transforming corporate IT into a provider in a competitive market, allowing for a safe place to innovate without being encumbered by policy and process (addressing rogue IT), and, going a step further, enabling <i>consistent management <\/i>across cloud environments. The premise behind CMaaS is to turn cloud inside out \u2013 to manage your internal environment as if it was already deployed in a cloud environment. Glance at this <a href=\"http:\/\/response.greenpages.com\/CMaaSBlogWhitepaper\">whitepaper<\/a>\u00a0I wrote\u00a0about the concepts behind cloud management as a service and let me know what you think. I\u2019d be very interested to hear people\u2019s takes on whether or not\u00a0a product like this can address some of the needs in the marketplace today.<\/p>\n<p>&nbsp;<\/p>\n<p><em>If you would like to learn more about CMaaS, fill out this <a title=\"Cloud Management as a Service\" href=\"http:\/\/www.journeytothecloud.com\/cloud-management-as-a-service\/\">form<\/a> and someone will be in touch with you shortly.<\/em><\/p>\n<p>&nbsp;<\/p>\n<div class=\"feedflare\">\n<a href=\"http:\/\/feeds.feedburner.com\/~ff\/JourneyToTheCloud?a=9ya8v3EtxSQ:Fp3DpHJGVRU:yIl2AUoC8zA\"><img decoding=\"async\" src=\"http:\/\/feeds.feedburner.com\/~ff\/JourneyToTheCloud?d=yIl2AUoC8zA\" border=\"0\"><\/img><\/a> <a href=\"http:\/\/feeds.feedburner.com\/~ff\/JourneyToTheCloud?a=9ya8v3EtxSQ:Fp3DpHJGVRU:-BTjWOF_DHI\"><img decoding=\"async\" src=\"http:\/\/feeds.feedburner.com\/~ff\/JourneyToTheCloud?i=9ya8v3EtxSQ:Fp3DpHJGVRU:-BTjWOF_DHI\" border=\"0\"><\/img><\/a> <a href=\"http:\/\/feeds.feedburner.com\/~ff\/JourneyToTheCloud?a=9ya8v3EtxSQ:Fp3DpHJGVRU:V_sGLiPBpWU\"><img decoding=\"async\" src=\"http:\/\/feeds.feedburner.com\/~ff\/JourneyToTheCloud?i=9ya8v3EtxSQ:Fp3DpHJGVRU:V_sGLiPBpWU\" border=\"0\"><\/img><\/a> <a href=\"http:\/\/feeds.feedburner.com\/~ff\/JourneyToTheCloud?a=9ya8v3EtxSQ:Fp3DpHJGVRU:qj6IDK7rITs\"><img decoding=\"async\" src=\"http:\/\/feeds.feedburner.com\/~ff\/JourneyToTheCloud?d=qj6IDK7rITs\" border=\"0\"><\/img><\/a>\n<\/div>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"http:\/\/feeds.feedburner.com\/~r\/JourneyToTheCloud\/~4\/9ya8v3EtxSQ\" height=\"1\" width=\"1\"\/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>By John Dixon, Consulting Architect, LogicsOne On Tuesday April 29th, I participated in another tweetchat hosted by Cloud Commons. As usual, it was an hour of rapid fire conversation and discussion amongst some really smart people. This time, the topic was based around \u201ccloud computing and the changing role of IT,\u201d and there were some&#8230;<a href=\"http:\/\/www.journeytothecloud.com\/cloud-computing\/cloud-computing-and-the-changing-role-of-it\/\">Read More &#187;<\/a><\/p>\n","protected":false},"author":19,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1271,1443,104,179,373],"tags":[],"class_list":["post-7217","post","type-post","status-publish","format-standard","hentry","category-cio","category-cloud-brokerage","category-cloud-computing","category-featured","category-rogue-it"],"_links":{"self":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/posts\/7217","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/users\/19"}],"replies":[{"embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/comments?post=7217"}],"version-history":[{"count":0,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/posts\/7217\/revisions"}],"wp:attachment":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/media?parent=7217"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/categories?post=7217"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/tags?post=7217"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}