{"id":7189,"date":"2013-04-30T15:00:00","date_gmt":"2013-04-30T15:00:00","guid":{"rendered":"http:\/\/www.cloudcomputing-news.net\/blog-hub\/2013\/apr\/30\/2013-crm-market-share-update-40-of-crm-systems-sold-are-saas-based\/"},"modified":"2013-04-30T15:00:00","modified_gmt":"2013-04-30T15:00:00","slug":"2013-crm-market-share-40-of-crm-systems-sold-are-saas-based","status":"publish","type":"post","link":"https:\/\/icloud.pe\/blog\/2013-crm-market-share-40-of-crm-systems-sold-are-saas-based\/","title":{"rendered":"2013 CRM market share: 40% of CRM systems sold are SaaS-based"},"content":{"rendered":"<p>Last year, four out of every ten CRM systems sold were SaaS-based, and the trend is accelerating.<\/p>\n<p>In the recent Gartner report &nbsp;Market Share Analysis: Customer Relationship Management Software, Worldwide, 2012&nbsp;published April 18, 2013 the authors provide insights into why the worldwide CRM market experienced 12% growth in 2012, three times the average of all enterprise software categories.&nbsp; <\/p>\n<p>Gartner cites demand they are seeing from their enterprise clients for CRM systems that can help acquire customers, analyze and act on customer behaviours, and increase all-channel management performance.&nbsp; Big data inquiries are also increasing in CRM, driven by the interest enterprise clients have in getting more value from social network data and interactions.<\/p>\n<p>Key take-aways from the report include the following:<\/p>\n<ul>\n<li>The CRM worldwide market grew from $16B to $18B attaining a 12.5% growth rate from 2011 to 2012.<\/li>\n<\/ul>\n<ul>\n<li>80% of all CRM software in 2012 was sold in &#8230;<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Last year, four out of every ten CRM systems sold were SaaS-based, and the trend is accelerating.<br \/>\nIn the recent Gartner report &nbsp;Market Share Analysis: Customer Relationship Management Software, Worldwide, 2012&nbsp;published April 18, 2013 the aut&#8230;<\/p>\n","protected":false},"author":9,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-7189","post","type-post","status-publish","format-standard","hentry"],"_links":{"self":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/posts\/7189","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/comments?post=7189"}],"version-history":[{"count":0,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/posts\/7189\/revisions"}],"wp:attachment":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/media?parent=7189"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/categories?post=7189"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/tags?post=7189"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}