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\nI just got off the phone with a friend of mine. His name is AJ and he was particularly grouchy. He had just spent the last 12 work hours scouring month-old machine logs so that he could compile a quarter-end audit that met his company\u2019s compliance requirement. AJ is the Director of IT for what would be considered an SMB. It\u2019s a modest home warranty related company that deals with homeowner end users, finance and loan offices, mortgage companies and manufacturers. It does roughly 15-20 million in business each year and employs about 60 direct employees and maybe 100 contracted agents. AJ has a staff of 3 other IT professionals, but given the workload, could easily double that headcount.<\/p>\n
AJ is very proud of his jack-of-all-IT-trades status. He is proficient at writing code as he is virtually installing access on contractor home devices or planning strategic IT footprint expansion. And it’s this proficiency that has been making him grumpy. Because he can work some sort of magic with just about any application, the bosses have him wear many different hats. In fact, one of his online IT forum handles is \u201cThe Maddest Hatter.\u201d But it is this reliance on his tribal knowledge and multidisciplinary acumen that keep the C-Levels saying \u201cthat sounds like it\u2019s right up AJ\u2019s alley.\u201d AJ\u2019s biggest problem is that there are only 24 hours in a day and he can only prioritize so many projects that are interspersed with hair-on-fire emergencies.<\/p>\n