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<\/a><\/p>\nActuate Corporation<\/a> today announced ActuateOne\u00ae<\/sup> for Customer Communications Management<\/a> (CCM), an integrated solution for top-tier organizations to design, process, store and deliver high-volume customer communications, including account statements, policies, and bills. ActuateOne for CCM<\/a> is the first in a series of solutions based on the BIRT iHub<\/a>, a next generation solution deployment framework for delivering applications that keep end-users up to date on the insights they need \u2013 where and when they are needed. <\/span><\/p>\n \u201cActuateOne for CCM is designed to give organizations ultimate flexibility to integrate individual components within their existing infrastructures, or to deploy the complete solution to manage their enterprise customer communications,\u201d said Steve Jones, Vice President and General Manager, Actuate Xenos Group. \u201cWith the solution, organizations are now able to aggregate customer data for campaign analysis, create targeted customer communications and deliver them to customers through their desired channels, via print and mail or digital channels on desktop or mobile devices.\u201d<\/p>\n “In Customer Communications Management, as with other information management environments, awareness of the entire CCM process tends to be fragmented and limited to an individual’s specific area of focus,” said John Mancini, President at AIIM International. “When information managers don’t have a sense of how the entire Customer Communications process fits together, it limits their ability to make optimal decisions, plus they waste an inordinate amount of resources trying to integrate technologies and processes. What are needed are end-to-end technologies that enable CCM to be understood across data acquisition, content composition, processing, archiving and delivery.”<\/p>\n <\/span><\/p>\n Within an integrated ActuateOne for CCM environment, organizations can:<\/p>\n A Solution for Organizations to Deploy and Manage Enterprise-class Customer Communications for Financial Services, Insurance and Telecommunications SAN FRANCISCO–(BUSINESS WIRE)–ActuateOne LIVE! 2012 – Actuate Corpor…<\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[339,1189,226,170],"tags":[],"class_list":["post-4527","post","type-post","status-publish","format-standard","hentry","category-actuate-corporation","category-actuateone","category-business-intelligence","category-customer-relationship-management"],"_links":{"self":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/posts\/4527","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/comments?post=4527"}],"version-history":[{"count":0,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/posts\/4527\/revisions"}],"wp:attachment":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/media?parent=4527"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/categories?post=4527"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/tags?post=4527"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}\n
\nsophisticated data acquisition, data mining and analytics,
\norganizations can freely analyze customer data. Marketers can identify
\nmarket-specific insights and create targeted communications.
\nCommunications can be defined to insert directed trans-promo, next
\nbest offers and targeted marketing messages tailored to each targeted
\ncustomer segment.<\/li>\n
\nend-to-end document composition using BIRT, ActuateOne for CCM
\nsimplifies the creation of customer communications. Taking raw data
\nfrom varying data sources, the solution creates targeted and
\npersonalized customer communications for both modern-interactive and
\ntraditional-print delivery. Through the use of definable templates
\norganizations can quickly create customer communications with
\norganizational branding, customer data and personalized marketing
\nmessages.<\/li>\n
\ndocument processing and transformation capabilities, ActuateOne for
\nCCM easily stays on top of data deluge and the process complexity that
\naccompanies it. The solution simplifies the processes involved in
\nmanaging disparate systems and applications by managing the end-to-end
\ncommunications process, from data acquisition to analysis,
\ncomposition, archive and delivery to end consumers for print and
\nelectronic consumption. With the ability to define and automate
\nbusiness processes, ActuateOne for CCM enables administrators to
\ncontrol, log and audit the entire communications process.<\/li>\n
\nelectronic archiving, ActuateOne for CCM addresses a key challenge
\nfaced by today\u2019s IT personnel \u2013 to efficiently store and retrieve
\ndocuments for numerous business purposes, ranging from business
\nanalytics to online presentment to regulatory compliance. The solution
\nprovides efficient search and retrieval and enables the retention and
\ndisposition to satisfy industry-specific regulatory requirements. With
\na built-in audit, logging and reports, ActuateOne for CCM provides a
\n360\u00b0 system view, letting administrators identify potential concerns
\nbefore they become performance bottlenecks.<\/li>\n
\nits electronic, multi-channel delivery architecture, ActuateOne for
\nCCM facilitates secure internal and external access of customer
\ncommunications, enabling organizations to efficiently deliver content
\nto internal users and external customers. By using ActuateOne for
\nCCM\u2019s ability to leverage a single composition design, only a single
\nformat is required to enable delivery for print, web, mobile and touch
\nenabled devices.<\/li>\n
\nor integrate with application portals and dashboards, ActuateOne for
\nCCM enables organizations to share useful information such as
\ninsurance policies, service specifications and billing details to
\nenrich the individual customer experience. The solution connects
\ncustomer-facing applications with relevant content to increase
\napplication functionality by delivering communications in traditional
\nstatic formats like PDF for simple statement review, as well as
\ninteractive formats that allow users to analyze, aggregate, manipulate
\nand graph data within the customer-facing application.<\/li>\n<\/ul>\n![\"\"](\"http:\/\/img.zemanta.com\/pixy.gif?x-id=0b2a7dfc-a073-42a9-935f-c39b5d331ded\")
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