{"id":42127,"date":"2021-05-24T13:32:31","date_gmt":"2021-05-24T13:32:31","guid":{"rendered":"http:\/\/icloud.pe\/blog\/?guid=87229f51b91c155b807a3e9eb1b432cc"},"modified":"2021-05-24T13:32:31","modified_gmt":"2021-05-24T13:32:31","slug":"sabre-systems-it-outage-hits-global-airline-operations","status":"publish","type":"post","link":"https:\/\/icloud.pe\/blog\/sabre-systems-it-outage-hits-global-airline-operations\/","title":{"rendered":"Sabre Systems IT outage hits global airline operations"},"content":{"rendered":"


\n Zach Marzouk<\/a><\/span>
\n <\/span><\/p>\n

\n
\n
24 May, 2021<\/span><\/div>\n<\/p><\/div>\n<\/div>\n

\n<\/a><\/p>\n

\n

Sabre\u00a0Systems experienced an outage on Friday 21 May that impacted a number of\u00a0airlines around the world and interrupted their scheduled flights.<\/p>\n

Sabre is a third-party IT system used for check-in, boarding and flight bookings. The outage affected global airlines\u00a0including\u00a0Virgin Australia<\/a>,\u00a0Jet Blue<\/a>,\u00a0Alaskan Airlines<\/a>\u00a0and\u00a0American Airlines<\/a>.<\/p>\n

A spokesperson for Virgin Australia confirmed the company had experienced an outage with the\u00a0Sabre booking system<\/a>\u00a0which had resulted in over 30 flights cancelled on Friday and a “small number of flights” cancelled or delayed on Saturday.<\/p>\n

Tweets from the airline suggested that the outage affecting Virgin Australia lasted for around three hours.<\/p>\n

A\u00a0JetBlue<\/span>\u00a0spokesperson\u00a0told\u00a0IT\u00a0Pro<\/em>: “JetBlue<\/span>\u00a0systems are back online following a Sabre outage impacting multiple airlines. We apologise for any inconvenience this caused.”\u00a0<\/p>\n

Moreover, when\u00a0IT Pro\u00a0<\/em>asked the company for comment, Sabre blamed the outage on Dell\u00a0EMC<\/span>.<\/p>\n

“Dell\/EMC<\/span>\u00a0has confirmed it experienced a hardware redundancy failure that impacted Sabre’s system, including\u00a0PSS<\/span>\u00a0and check-in. The issue has been resolved. Dell\/EMC<\/span>\u00a0is working to understand why the failure occurred,” said the spokesperson.<\/p>\n

IT Pro<\/em>\u00a0has contacted Dell for comment.<\/p>\n

Meanwhile,\u00a0Air India stated that a cyber attack which took place three months<\/a>\u00a0ago on the systems of its data processor has exposed information belonging to around 4.5 million of its customers worldwide.<\/p>\n

The breach which affected\u00a0SITA<\/span>, the data processor, involved personal data registered over a ten year period which exposed information such as passport information, date of birth and credit card data. The airline is now encouraging passengers to change passwords to ensure the safety of their personal data. <\/p>\n<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"

Zach Marzouk<\/p>\n

24 May, 2021 <\/p>\n

Sabre\u00a0Systems experienced an outage on Friday 21 May that impacted a number of\u00a0airlines around the world and interrupted their scheduled flights.
\nSabre is a third-party IT system used for check-…<\/p>\n","protected":false},"author":654,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-42127","post","type-post","status-publish","format-standard","hentry"],"_links":{"self":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/posts\/42127","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/users\/654"}],"replies":[{"embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/comments?post=42127"}],"version-history":[{"count":1,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/posts\/42127\/revisions"}],"predecessor-version":[{"id":42128,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/posts\/42127\/revisions\/42128"}],"wp:attachment":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/media?parent=42127"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/categories?post=42127"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/tags?post=42127"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}