{"id":41488,"date":"2020-10-30T17:29:28","date_gmt":"2020-10-30T17:29:28","guid":{"rendered":"http:\/\/icloud.pe\/blog\/?guid=8d4457f1839d5a858d4f24042fb05147"},"modified":"2020-10-30T17:29:28","modified_gmt":"2020-10-30T17:29:28","slug":"idrive-remotepc-team-review-driven-to-success","status":"publish","type":"post","link":"https:\/\/icloud.pe\/blog\/idrive-remotepc-team-review-driven-to-success\/","title":{"rendered":"IDrive RemotePC Team review: Driven to success"},"content":{"rendered":"


\n Dave Mitchell<\/a><\/span>
\n <\/span><\/p>\n

\n
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30 Oct, 2020<\/span><\/div>\n<\/p><\/div>\n<\/div>\n

\nSimple, secure and effective cloud-hosted remote support at an unbeatably low price<\/p>\n

\n <\/p>\n
\n <\/div>\n<\/p><\/div>\n
\n
Price <\/div>\n
\n
\u00a3145 exc VAT<\/div>\n<\/p><\/div>\n<\/div>\n
\n

NetSupport Manager is a complete support system that you host on your own network. That doesn\u2019t mean it\u2019s limited to local connections, however: it\u2019s fully capable of supporting remote workers over the internet, and on private wide-area connections. The remote access features are included in the price, and let you link remote offices and homeworkers to the main site with a choice of encryption options, including 256-bit AES.<\/p>\n

Deployment is inevitably a little more complex than with a cloud-hosted support solution, but it\u2019s still straightforward. To handle off-site connections, the gateway server component needs to be installed on a Windows PC that\u2019s accessible over the internet, which you can achieve by port forwarding or by placing the host in your DMZ. You then just need to send the NetSupport client installer to remote users, along with a configuration file containing the details of the gateway server.\u00a0<\/p>\n

Once the software is set up, it\u2019s very secure, as the main server, gateway and clients must all possess the same security key, and an integrated firewall ensures that no unauthorised connection attempts can get through to your internal network. Session encryption is fully supported, and you can optionally restrict which technicians are able to access which remote systems.<\/p>\n

Installation on local Windows clients is even easier: the Deploy tool can scan the local network and push the software to selected systems for automatic installation. macOS clients require manual installation, but NetSupport tells us it\u2019s looking into ways of streamlining the process.\u00a0<\/p>\n

All clients can be browsed from the Control console, whether they\u2019re connected locally or over the internet. Systems are sorted into a tree view in the left pane, with dynamic grouping allowing you to sort clients by criteria such as operating system, hardware class and geographical location. Selecting a group shows all members in the opposite pane, and a monitor mode displays scalable thumbnails of each one\u2019s screen, so you can watch user activity in real-time.<\/p>\n

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Connecting to a client is a cinch: double-clicking on its icon initiates a desktop session, while specific functions (such as file transfer) can be accessed from the dropdown menu, a row of shortcut icons or directly from the Control host\u2019s Explorer view.<\/p>\n

Once you\u2019re in, the main View app shows you the client\u2019s screen, with a ribbon bar at the top for fast access to a wealth of support tools. You can switch between controlling, sharing or passively viewing the screen, launch local apps, have text and audio chats, share clipboards, take screen captures and reboot the client.<\/p>\n

There\u2019s also a selection of useful extras. The free PIN Connect server allows a technician and user to instantly start a support session by entering the same unique PIN, meaning there\u2019s no need for support staff to hunt through a long list of clients to find the right one.<\/p>\n

Then there\u2019s the file-distribution tool, which allows the operator to send a set of files to multiple clients in one go. The software also includes the facility to show your own screen to single or multiple clients \u2013 potentially useful for training. You can even capture recordings of control system activity, save them locally and replay them to clients.<\/p>\n

A final welcome feature is an extensive inventory tool, which captures hardware details along with lists of hot-fixes, installed applications, processes and services \u2013 even allowing you to remotely stop, start and pause the latter.<\/p>\n

SMBs that want the full spectrum of support options for both on-premises and remote users will find NetSupport Manager more than meets their needs. It offers a wealth of secure and versatile support features, and its perpetual licensing model takes away any worries about ongoing costs. <\/p>\n<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"

Dave Mitchell<\/p>\n

30 Oct, 2020
\nSimple, secure and effective cloud-hosted remote support at an unbeatably low price<\/p>\n

Price <\/p>\n

\u00a3145 exc VAT
\n NetSupport Manager is a complete support s…<\/p>\n","protected":false},"author":405,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-41488","post","type-post","status-publish","format-standard","hentry"],"_links":{"self":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/posts\/41488","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/users\/405"}],"replies":[{"embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/comments?post=41488"}],"version-history":[{"count":3,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/posts\/41488\/revisions"}],"predecessor-version":[{"id":41498,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/posts\/41488\/revisions\/41498"}],"wp:attachment":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/media?parent=41488"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/categories?post=41488"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/tags?post=41488"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}