{"id":41486,"date":"2020-10-30T16:58:47","date_gmt":"2020-10-30T16:58:47","guid":{"rendered":"http:\/\/icloud.pe\/blog\/?guid=9af84e4ec4af28205a3a17a6977c48d7"},"modified":"2020-10-30T16:58:47","modified_gmt":"2020-10-30T16:58:47","slug":"solarwinds-dameware-remote-everywhere-review-an-excellent-offering-add-to-default-shortcuts","status":"publish","type":"post","link":"https:\/\/icloud.pe\/blog\/solarwinds-dameware-remote-everywhere-review-an-excellent-offering-add-to-default-shortcuts\/","title":{"rendered":"SolarWinds Dameware Remote Everywhere review: An excellent offering Add to Default shortcuts"},"content":{"rendered":"


\n Dave Mitchell<\/a><\/span>
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30 Jun, 2020<\/span><\/div>\n<\/p><\/div>\n<\/div>\n

\nBags of features make this a great web-hosted choice, although pricing isn\u2019t a good fit for smaller businesses<\/p>\n

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Price <\/div>\n
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\u00a3355 exc VAT<\/div>\n<\/p><\/div>\n<\/div>\n
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Solarwinds\u2019 Dameware Remote Everywhere lives up to its name, with a hosted design that allows technicians to reach out to users no matter where they are. Its pricing model is simple too: a \u00a3355 annual licence lets one technician support up to 500 endpoints, with additional licences enabling more concurrent sessions. That makes it great value for companies of a certain size, although those with smaller headcounts will very likely find other options more cost-effective.<\/p>\n

Deployment starts at the web portal, where you create accounts for your technicians and set privileges for each one, determining which tools they\u2019re allowed to use. Technicians can also be assigned to particular departments, which allows support requests to be automatically routed to the right person.<\/p>\n

The web portal also hosts the client software for Windows, Mac and Linux endpoints, to which you can apply profiles determining what features are available. A master password option lets you restrict access to the agent, and endpoints can be set to automatically lock when unattended sessions finish.<\/p>\n

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Technicians, meanwhile, get their own personal console app. From here, they can browse and connect to any endpoint that has the agent installed, and launch on-demand support sessions for systems that don\u2019t have the software. Note that there\u2019s no way for end users to initiate an on-demand session themselves: the technician has to make the first move.\u00a0<\/p>\n

After that it\u2019s plain sailing. Once the correct six-digit PIN is provided, the on-demand applet fires up and\u00a0opens the remote access session<\/a>, automatically removing itself when either party disconnects.<\/p>\n

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In both on-demand and always-on sessions, technicians get access to the fully featured desktop console, with tools for file transfer, remote Registry editing and the option to switch between the desktop view and a command prompt. Support staff can also share their own screen with the user, start audio or video calls and tell the endpoint to reboot, restart or shut down. Sessions can be recorded too, with video uploaded to the web portal\u2019s reports section.<\/p>\n

While the Dameware control software is richly featured, there\u2019s no browser-based alternative, as offered by most other products. However, technicians can use a mobile device to provide support when away from their desks, via the iOS and Android apps. We tried this on\u00a0an iPad<\/a>\u00a0and had no problem logging into a technician account, browsing endpoints, connecting for remote control and creating on-demand sessions.\u00a0<\/p>\n

You can provide support to users on iOS devices via the Dameware Remote Support app \u2013 although, as expected, this provides only remote viewing, and doesn\u2019t let support staff take control of the device.<\/p>\n

Alongside all of this, Dameware lets technicians extract detailed system inventories from connected devices, including hardware configuration and serial numbers, network addresses, installed applications and Windows updates, both pending and installed. Reporting options are extensive too, with the portal showing session histories that can be filtered for details such as session IDs and user names. And if you want to check on technician performance, you can even send out surveys to ask end users about their experience.<\/p>\n

Dameware Remote Everywhere\u2019s pricing won\u2019t work for every business. However, for larger organisations with a few hundred endpoints to look after it\u2019s an excellent package, delivering an impressive range of secure support features that are easy to manage and use.\u00a0 <\/p>\n<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"

Dave Mitchell<\/p>\n

30 Jun, 2020
\nBags of features make this a great web-hosted choice, although pricing isn\u2019t a good fit for smaller businesses<\/p>\n

Price <\/p>\n

\u00a3355 exc VAT
\n Solarwinds\u2019 Dam…<\/p>\n","protected":false},"author":405,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-41486","post","type-post","status-publish","format-standard","hentry"],"_links":{"self":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/posts\/41486","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/users\/405"}],"replies":[{"embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/comments?post=41486"}],"version-history":[{"count":2,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/posts\/41486\/revisions"}],"predecessor-version":[{"id":41496,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/posts\/41486\/revisions\/41496"}],"wp:attachment":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/media?parent=41486"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/categories?post=41486"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/tags?post=41486"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}