{"id":41216,"date":"2020-07-28T07:01:49","date_gmt":"2020-07-28T07:01:49","guid":{"rendered":"https:\/\/www.parallels.com\/blogs\/?p=38722"},"modified":"2020-07-28T07:01:49","modified_gmt":"2020-07-28T07:01:49","slug":"how-to-use-the-new-personal-help-in-parallels-access-6","status":"publish","type":"post","link":"https:\/\/icloud.pe\/blog\/how-to-use-the-new-personal-help-in-parallels-access-6\/","title":{"rendered":"How to Use the New Personal Help in Parallels Access 6"},"content":{"rendered":"<hr class=\"wp-block-separator\"\/>\n<p><a href=\"https:\/\/www.parallels.com\/products\/access\/get-started?utm_source=pdblog&amp;utm_medium=social&amp;utm_campaign=trial&amp;utm_content=pax6\"  rel=\"noreferrer noopener\">Parallels Access<\/a> provides an elegant and easy-to-use way to connect your phone or tablet to a remote computer that you <em>own or control<\/em>. Since its first release in 2013, Parallels Access<img decoding=\"async\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/12.0.0-1\/72x72\/2122.png\" alt=\"&#x2122;\" class=\"wp-smiley\" style=\"height: 1em; max-height: 1em;\" \/> has regularly added significant new features like file management, a web portal and support for split-screen multitasking on iPad. &nbsp;<\/p>\n<p>However, there has been one remote feature missing: the ability to connect to a friend\u2019s remote computer to assist them with a problem. This feature is often called \u201cPersonal Help\u201d\u2014and the latest release of Parallels Access, version 6.0, adds this oft-requested feature. &nbsp;<\/p>\n<p>In this blog post, I\u2019ll show you this feature in action, as well as how to set it up, both from the point of view of the helper and the person requesting help. <\/p>\n<p>Learn more about how to use Personal Help in this short video:<\/p>\n<div class=\"embed-responsive embed-responsive-16by9\" style=\"max-width:600px;min-height:338px;margin:0 auto 15px;padding:0;\"><iframe loading=\"lazy\" src=\"https:\/\/www.youtube.com\/embed\/TvQLPaJ_xpI\" allow=\"accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen=\"\" width=\"560\" height=\"315\" frameborder=\"0\"><\/iframe><\/div>\n<hr class=\"wp-block-separator\"\/>\n<p>N<em>ote that there a several ways to do this. Here, I am showing one way: the helper using Parallels Access on an iPad, and the requestor asking for help with a Mac task.)<\/em>&nbsp;<\/p>\n<figure class=\"wp-block-table alignleft is-style-regular\">\n<table>\n<tbody>\n<tr>\n<td><strong><\/strong>&nbsp;<\/td>\n<td class=\"has-text-align-center\" data-align=\"center\"><strong>What the <\/strong><strong>h<\/strong><strong>elper<\/strong><strong> does and sees<\/strong>&nbsp;<\/td>\n<td class=\"has-text-align-center\" data-align=\"center\"><strong>What the <\/strong><strong>requestor<\/strong><strong> does and sees<\/strong>&nbsp;<\/td>\n<\/tr>\n<tr>\n<td><strong>1<\/strong>&nbsp;<\/td>\n<td class=\"has-text-align-center\" data-align=\"center\">&nbsp;&#8211;<\/td>\n<td class=\"has-text-align-center\" data-align=\"center\">Requests help with a computer task&nbsp;<\/td>\n<\/tr>\n<tr>\n<td><strong>2<\/strong>&nbsp;<\/td>\n<td class=\"has-text-align-center\" data-align=\"center\">On the new \u201cOther Computers\u201d tab, select the \u201c+\u201d button.&nbsp;Generate a Parallels Access email to the requestor.&nbsp;&nbsp;<em>(See Figure 1)<\/em>&nbsp;<\/td>\n<td class=\"has-text-align-center\" data-align=\"center\">&nbsp;&#8211;<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.parallels.com\/blogs\/app\/uploads\/2020\/07\/Figure-1.-The-helper-initiates-the-process-detailed-in-row-2-of-the-above-tablepng-1024x663.png\" alt=\"\" class=\"wp-image-38674\" width=\"768\" height=\"497\" srcset=\"https:\/\/www.parallels.com\/blogs\/app\/uploads\/2020\/07\/Figure-1.-The-helper-initiates-the-process-detailed-in-row-2-of-the-above-tablepng-1024x663.png 1024w, https:\/\/www.parallels.com\/blogs\/app\/uploads\/2020\/07\/Figure-1.-The-helper-initiates-the-process-detailed-in-row-2-of-the-above-tablepng-300x194.png 300w, https:\/\/www.parallels.com\/blogs\/app\/uploads\/2020\/07\/Figure-1.-The-helper-initiates-the-process-detailed-in-row-2-of-the-above-tablepng-768x497.png 768w, https:\/\/www.parallels.com\/blogs\/app\/uploads\/2020\/07\/Figure-1.-The-helper-initiates-the-process-detailed-in-row-2-of-the-above-tablepng.png 1083w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption><em>Figure 1_The helper initiates the process (detailed in row 2 of the above table)<\/em><\/figcaption><\/figure>\n<hr class=\"wp-block-separator\"\/>\n<figure class=\"wp-block-table\">\n<table>\n<tbody>\n<tr>\n<td><strong><\/strong>&nbsp;<\/td>\n<td><strong>What the <\/strong><strong>h<\/strong><strong>elper<\/strong><strong> does and sees<\/strong>&nbsp;<\/td>\n<td><strong>What the <\/strong><strong>requestor<\/strong><strong> does and sees<\/strong>&nbsp;<\/td>\n<\/tr>\n<tr>\n<td><strong>3<\/strong>&nbsp;<\/td>\n<td>&nbsp;<\/td>\n<td>Download and install Parallels Access from the link provided by the helper.&nbsp;<em>(See Figure 2)<\/em>&nbsp;<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.parallels.com\/blogs\/app\/uploads\/2020\/07\/Figure-2.-Downloading-and-Installing-Parallels-Access-1024x521.png\" alt=\"\" class=\"wp-image-38673\" width=\"768\" height=\"391\" srcset=\"https:\/\/www.parallels.com\/blogs\/app\/uploads\/2020\/07\/Figure-2.-Downloading-and-Installing-Parallels-Access-1024x521.png 1024w, https:\/\/www.parallels.com\/blogs\/app\/uploads\/2020\/07\/Figure-2.-Downloading-and-Installing-Parallels-Access-300x153.png 300w, https:\/\/www.parallels.com\/blogs\/app\/uploads\/2020\/07\/Figure-2.-Downloading-and-Installing-Parallels-Access-768x391.png 768w, https:\/\/www.parallels.com\/blogs\/app\/uploads\/2020\/07\/Figure-2.-Downloading-and-Installing-Parallels-Access.png 1175w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><figcaption>Figure 2_Downloading and Installing Parallels Access<\/figcaption><\/figure>\n<hr class=\"wp-block-separator\"\/>\n<figure class=\"wp-block-table\">\n<table>\n<tbody>\n<tr>\n<td><strong><\/strong>&nbsp;<\/td>\n<td><strong>What the <\/strong><strong>h<\/strong><strong>elper<\/strong><strong> does and sees<\/strong>&nbsp;<\/td>\n<td><strong>What the <\/strong><strong>requestor<\/strong><strong> does and sees<\/strong>&nbsp;<\/td>\n<\/tr>\n<tr>\n<td><strong>4&nbsp;<\/strong><\/td>\n<td>The requestor\u2019s Mac is available for a connection in Parallels Access in the \u201cOther Computers\u201d tab. Connect to this Mac.&nbsp;<em>(See Figure 3)<\/em>&nbsp;<\/td>\n<td>Allow the connection from the helper.&nbsp;&nbsp;&nbsp;&nbsp;<em>(See Figure 4)<\/em>&nbsp;<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n<p>Figure 3 and 4:<\/p>\n<div class=\"wp-block-jetpack-tiled-gallery aligncenter is-style-rectangular\">\n<div class=\"tiled-gallery__gallery\">\n<div class=\"tiled-gallery__row\">\n<div class=\"tiled-gallery__col\">\n<figure class=\"tiled-gallery__item\"><img decoding=\"async\" srcset=\"https:\/\/i2.wp.com\/www.parallels.com\/blogs\/app\/uploads\/2020\/07\/New-Figure-3_Helpees-MacBook-Air-shows-up-on-helpers-iPad.png?strip=info&#038;w=600&#038;ssl=1 600w,https:\/\/i2.wp.com\/www.parallels.com\/blogs\/app\/uploads\/2020\/07\/New-Figure-3_Helpees-MacBook-Air-shows-up-on-helpers-iPad.png?strip=info&#038;w=900&#038;ssl=1 900w,https:\/\/i2.wp.com\/www.parallels.com\/blogs\/app\/uploads\/2020\/07\/New-Figure-3_Helpees-MacBook-Air-shows-up-on-helpers-iPad.png?strip=info&#038;w=1062&#038;ssl=1 1062w\" alt=\"\" data-height=\"1062\" data-id=\"38741\" data-link=\"https:\/\/www.parallels.com\/blogs\/?attachment_id=38741\" data-url=\"https:\/\/www.parallels.com\/blogs\/app\/uploads\/2020\/07\/New-Figure-3_Helpees-MacBook-Air-shows-up-on-helpers-iPad.png\" data-width=\"708\" src=\"https:\/\/i2.wp.com\/www.parallels.com\/blogs\/app\/uploads\/2020\/07\/New-Figure-3_Helpees-MacBook-Air-shows-up-on-helpers-iPad.png?ssl=1\"\/><\/figure>\n<\/div>\n<div class=\"tiled-gallery__col\">\n<figure class=\"tiled-gallery__item\"><img decoding=\"async\" srcset=\"https:\/\/i0.wp.com\/www.parallels.com\/blogs\/app\/uploads\/2020\/07\/New-Figure-4_Helpee-sees-these-dialogs-when-a-connection-request-is-initiated-1.png?strip=info&#038;w=600&#038;ssl=1 600w,https:\/\/i0.wp.com\/www.parallels.com\/blogs\/app\/uploads\/2020\/07\/New-Figure-4_Helpee-sees-these-dialogs-when-a-connection-request-is-initiated-1.png?strip=info&#038;w=900&#038;ssl=1 900w,https:\/\/i0.wp.com\/www.parallels.com\/blogs\/app\/uploads\/2020\/07\/New-Figure-4_Helpee-sees-these-dialogs-when-a-connection-request-is-initiated-1.png?strip=info&#038;w=1119&#038;ssl=1 1119w\" alt=\"\" data-height=\"1119\" data-id=\"38743\" data-link=\"https:\/\/www.parallels.com\/blogs\/?attachment_id=38743\" data-url=\"https:\/\/www.parallels.com\/blogs\/app\/uploads\/2020\/07\/New-Figure-4_Helpee-sees-these-dialogs-when-a-connection-request-is-initiated-1.png\" data-width=\"779\" src=\"https:\/\/i0.wp.com\/www.parallels.com\/blogs\/app\/uploads\/2020\/07\/New-Figure-4_Helpee-sees-these-dialogs-when-a-connection-request-is-initiated-1.png?ssl=1\"\/><\/figure>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<hr class=\"wp-block-separator\"\/>\n<figure class=\"wp-block-table\">\n<table>\n<tbody>\n<tr>\n<td><strong><\/strong>&nbsp;<\/td>\n<td><strong>What the <\/strong><strong>h<\/strong><strong>elper<\/strong><strong> does and sees<\/strong>&nbsp;<\/td>\n<td><strong>What the <\/strong><strong>requestor<\/strong><strong> does and sees<\/strong>&nbsp;<\/td>\n<\/tr>\n<tr>\n<td><strong>5<\/strong>&nbsp;<\/td>\n<td>You now have access to the remote computer.&nbsp;Help with the computer task.&nbsp;&nbsp;<em>(See Figure 5)<\/em>&nbsp;<\/td>\n<td>&nbsp;<\/td>\n<\/tr>\n<tr>\n<td><strong>6<\/strong>&nbsp;<\/td>\n<td>Close the connection to the remote Mac.&nbsp;<\/td>\n<td>&nbsp;<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.parallels.com\/blogs\/app\/uploads\/2020\/07\/New-Figure-5_Connection-is-established.png\" alt=\"\" class=\"wp-image-38739\" width=\"530\" height=\"763\" srcset=\"https:\/\/www.parallels.com\/blogs\/app\/uploads\/2020\/07\/New-Figure-5_Connection-is-established.png 707w, https:\/\/www.parallels.com\/blogs\/app\/uploads\/2020\/07\/New-Figure-5_Connection-is-established-209x300.png 209w\" sizes=\"auto, (max-width: 530px) 100vw, 530px\" \/><figcaption>Figure 5_Connection is established<\/figcaption><\/figure>\n<hr class=\"wp-block-separator\"\/>\n<p>Notice that although the requestor is giving access to their computer, they remain in control: they explicitly grant permission for each remote connection and can terminate the session at any time.&nbsp;<\/p>\n<p>I hope this much-requested new feature in Parallels Access enables you to provide help when asked and receive help when you need it. Let us know in the comments how it\u2019s working for you.&nbsp;<\/p>\n<p>Do you need to help a friend, family member or coworker with a technical issue? Download a free trial of <a rel=\"noreferrer noopener\" href=\"https:\/\/www.parallels.com\/products\/access\/get-started?utm_source=pdblog&amp;utm_medium=social&amp;utm_campaign=trial&amp;utm_content=pax6\" >Parallels Access<\/a> and remotely connect to their computer. &nbsp;<\/p>\n<p>The post <a rel=\"nofollow\" href=\"https:\/\/www.parallels.com\/blogs\/personal-help-parallels-access\/\">How to Use the New Personal Help in Parallels Access 6<\/a> appeared first on <a rel=\"nofollow\" href=\"https:\/\/www.parallels.com\/blogs\">Parallels Blog<\/a>.<\/p>\n<div class=\"feedflare\">\n<a href=\"http:\/\/feeds.feedburner.com\/~ff\/parallels\/XFIF?a=eupn7JxZ9BI:2EOXCA71QBc:yIl2AUoC8zA\"><img decoding=\"async\" src=\"http:\/\/feeds.feedburner.com\/~ff\/parallels\/XFIF?d=yIl2AUoC8zA\" border=\"0\"><\/img><\/a>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Parallels Access provides an elegant and easy-to-use way to connect your phone or tablet to a remote computer that you own or control. Since its first release in 2013, [&hellip;]<\/p>\n<p>The post <a rel=\"nofollow\" href=\"https:\/\/www.parallels.com\/blogs\/personal-help-parallels-access\/\">How to Use the New Personal Help in Parallels Access 6<\/a> appeared first on <a rel=\"nofollow\" href=\"https:\/\/www.parallels.com\/blogs\">Parallels Blog<\/a>.<\/p>\n","protected":false},"author":100,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6012,91,1931,6018,6019,6020],"tags":[],"class_list":["post-41216","post","type-post","status-publish","format-standard","hentry","category-feature-how-tos","category-news","category-parallels-access","category-parallels-access-6","category-personal-help","category-remote-help"],"_links":{"self":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/posts\/41216","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/users\/100"}],"replies":[{"embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/comments?post=41216"}],"version-history":[{"count":1,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/posts\/41216\/revisions"}],"predecessor-version":[{"id":41217,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/posts\/41216\/revisions\/41217"}],"wp:attachment":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/media?parent=41216"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/categories?post=41216"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/tags?post=41216"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}