{"id":41070,"date":"2020-07-08T12:22:17","date_gmt":"2020-07-08T12:22:17","guid":{"rendered":"http:\/\/icloud.pe\/blog\/?guid=34d6a1e56536801fd46f468c5c828ce3"},"modified":"2020-07-08T12:22:17","modified_gmt":"2020-07-08T12:22:17","slug":"royal-marsden-powers-virtual-covid-19-agent-with-ibm-watson","status":"publish","type":"post","link":"https:\/\/icloud.pe\/blog\/royal-marsden-powers-virtual-covid-19-agent-with-ibm-watson\/","title":{"rendered":"Royal Marsden powers virtual COVID-19 agent with IBM Watson"},"content":{"rendered":"


\n Keumars Afifi-Sabet<\/a><\/span>
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8 Jul, 2020<\/span><\/div>\n<\/p><\/div>\n<\/div>\n

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The Royal Marsden NHS Foundation Trust has partnered with IBM to launch an\u00a0AI-powered<\/a>\u00a0virtual agent that will provide staff with up-to-date HR and workplace information as the UK emerges from lockdown.<\/p>\n

Ask Maisie, powered by\u00a0IBM Watson<\/a>, will give the Royal Marsden\u2019s hospitals in London and Surrey the capacity to manage its workforce by serving as an information hub accessed through the intranet.\u00a0<\/p>\n

Common questions can be answered through automation and AI with the HR department freed to engage in more complex areas, and handle more sensitive matters.\u00a0Ask Maisie<\/a>\u00a0combines IBM Watson Assistant and natural langue processing (NLP) capabilities through the IBM public cloud.\u00a0<\/p>\n

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\n\u201cAs the pandemic evolves so have the long term implications on healthcare which include a growing expectation for immediate and remote access to trusted information,\u201d said director for healthcare and life sciences with IBM UK and Ireland, Andreas Haimb\u00f6ck-Tichy.\u00a0<\/p>\n

\u201cThis has led to many healthcare providers accelerating digital transformation plans to give clinicians time to focus on patients alongside helping to manage the physical and mental health of their key workers. Digital transformation in healthcare is not just limited to the clinical environment.<\/p>\n

“Modern technology has an incredible potential to change the way a hospital operates for the better and help revolutionise the care patients receive.\u201d<\/p>\n

Topics the staff can access range from advice for high-risk workers, how to self-isolate, and what happens when staff receive official shielding letters. The sources of all information will be \u2018trusted sources\u2019 including the hospitals\u2019 own policy handbooks as well as official bodies such as NHS England.\u00a0<\/p>\n

The COVID-19 pandemic has been a highly disruptive force, but for many public sector organisations, it\u2019s given development and engineering teams an\u00a0opportunity to implement digital systems to help deliver services<\/a>.\u00a0<\/p>\n

For Royal Marsden, the crisis has triggered the need for technology to help manage its staff, with the organisation claiming the right investments in technology can help organisations build resilience and prepare for any future turmoil.\u00a0<\/p>\n

Now that Ask Maisie has been launched, it can continue to enhance it knowledge-base as well as learning from interactions it has.\u00a0 <\/p>\n<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"

Keumars Afifi-Sabet<\/p>\n

8 Jul, 2020 <\/p>\n

The Royal Marsden NHS Foundation Trust has partnered with IBM to launch an\u00a0AI-powered\u00a0virtual agent that will provide staff with up-to-date HR and workplace information as the UK emerges f…<\/p>\n","protected":false},"author":433,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-41070","post","type-post","status-publish","format-standard","hentry"],"_links":{"self":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/posts\/41070","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/users\/433"}],"replies":[{"embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/comments?post=41070"}],"version-history":[{"count":2,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/posts\/41070\/revisions"}],"predecessor-version":[{"id":41084,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/posts\/41070\/revisions\/41084"}],"wp:attachment":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/media?parent=41070"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/categories?post=41070"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/tags?post=41070"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}