{"id":40975,"date":"2020-06-10T10:01:37","date_gmt":"2020-06-10T10:01:37","guid":{"rendered":"http:\/\/icloud.pe\/blog\/?guid=214afc159eac069471b9a3b4eaeeae9a"},"modified":"2020-06-10T10:01:37","modified_gmt":"2020-06-10T10:01:37","slug":"ibm-cloud-suffers-major-global-outage","status":"publish","type":"post","link":"https:\/\/icloud.pe\/blog\/ibm-cloud-suffers-major-global-outage\/","title":{"rendered":"IBM Cloud suffers major global outage"},"content":{"rendered":"


\n Sabina Weston<\/a><\/span>
\n <\/span><\/p>\n

\n
\n
10 Jun, 2020<\/span><\/div>\n<\/p><\/div>\n<\/div>\n

\n<\/a><\/p>\n

\n

\u200b<\/span>IBM Cloud suffered a global outage last night, heavily impacting users who rely on the company’s cloud<\/a> computing services such as Kubernetes<\/a>\u00a0and\u00a0Red Hat<\/a>.<\/p>\n

Problems started to arise at around 10:30pm BST on Tuesday when users reported unresponsive websites to DownDetector<\/a>.\u00a0<\/p>\n

The company’s own status page was impacted by the outage due to it being hosted on the IBM Cloud. Its internal server error page read: “Sorry, we’ve encountered an error on our end, and our developers are working on clearing this up. Please try reloading the page or following these links back”.\u00a0<\/p>\n

<\/p>\n

\nTo the frustration of many users, IBM Cloud did not immediately address the outage. In the early hours of the morning, its Twitter account issued the following statement: “IBM Cloud services are being restored following a reported outage earlier today. We are focused on restoring full services as soon as possible.”<\/p>\n

Jay Gilmore, customer success director at MODX Cloud, detailed his experience in reply to IBM Cloud\u2019s tweet: “Communication in a customer crisis is a must. It was extra frustrating because the status page was unavailable, it took two hours for a single tweet about the issue and Notification Center wasn’t available because IAM was down.”<\/p>\n

At 2:54am BST, IBM Cloud announced that the entirety of their services had “now been restored”.\u00a0<\/p>\n

However, its users were not impressed. As one of them pointed out, IBM’s own IT Infrastructure page markets its IBM Z computer with the rhetorical question: “Can you afford even one hour of downtime?”<\/p>\n

IBM Cloud’s outage lasted around four hours. At the time of writing, it is not known what caused the outage or how many people were affected by the downtime.\u00a0<\/p>\n

The outage came only hours after IBM decided to “sunset” its general-purpose facial recognition<\/a> and analysis software suite over ethical concerns following a fortnight of Black Lives Matter protests.<\/p>\n

Despite putting a lot of efforts into developing its AI-powered tools, the cloud giant will no longer distribute these systems for fear that it could be used for purposes that go against the company\u2019s principles of trust and transparency.\u00a0\u200b<\/span> <\/p>\n<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"

Sabina Weston<\/p>\n

10 Jun, 2020 <\/p>\n

\u200bIBM Cloud suffered a global outage last night, heavily impacting users who rely on the company’s cloud computing services such as Kubernetes\u00a0and\u00a0Red Hat.
\nProblems started to arise at around 10…<\/p>\n","protected":false},"author":627,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-40975","post","type-post","status-publish","format-standard","hentry"],"_links":{"self":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/posts\/40975","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/users\/627"}],"replies":[{"embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/comments?post=40975"}],"version-history":[{"count":2,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/posts\/40975\/revisions"}],"predecessor-version":[{"id":40977,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/posts\/40975\/revisions\/40977"}],"wp:attachment":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/media?parent=40975"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/categories?post=40975"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/tags?post=40975"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}