Information technology is undergoing a major shift due to new paradigms and a variety of delivery channels. The drivers for these technologies are social networks, proliferation of devices such as tablets and phones. Social business and collaboration are continuing to develop further to enhance productivity and interaction. All these technologies are like a volcano ready to erupt and the key to surviving a volcano is preparation and knowledge. Hence there has to an emphasis on sound preparation to leverage these technologies.
\nThe first step is to develop an organization or agency wide strategy, mission and vision that addresses these areas to achieve business agility. The business strategy, business cases and plans should incorporate the cost, benefits and risks of these technologies. However one shoe size doesn\u2019t fit all, hence specific areas where these can be applied should be identified and communicated. There may be internal or legacy applications that don\u2019t need to be updated due to the substantial cost and integration concerns.<\/p>\n