{"id":40137,"date":"2020-01-03T10:40:03","date_gmt":"2020-01-03T10:40:03","guid":{"rendered":"http:\/\/icloud.pe\/blog\/?guid=1ca722ebbed690794419f06b7e8bf5ee"},"modified":"2020-01-03T10:40:03","modified_gmt":"2020-01-03T10:40:03","slug":"travelex-website-forced-offline-by-cyber-attack","status":"publish","type":"post","link":"https:\/\/icloud.pe\/blog\/travelex-website-forced-offline-by-cyber-attack\/","title":{"rendered":"Travelex website forced offline by cyber attack"},"content":{"rendered":"


\n Jane McCallion<\/a><\/span>
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3 Jan, 2020<\/span><\/div>\n<\/p><\/div>\n<\/div>\n

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Foreign exchange firm Travelex has taken itself offline after discovering that a “software virus” had compromised its systems.<\/p>\n

The incident, which is ongoing at the time of writing, began on New Year’s Eve 2019. The company said in a statement that while there’s no indication any customers’ personal data has been accessed, it took the decision to close down its systems “as a precautionary measure in order to protect data and prevent the spread of the virus”.<\/p>\n

It added that its physical branches will continue trading, but foreign exchange services will be carried out manually.<\/p>\n

The company has said it has deployed teams of IT specialists as well as external cyber security consultants to “isolate the virus and restore the affected systems”. This, however, is cold comfort for customers, some of whom claim to have been left with no access to money while abroad.<\/p>\n

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Perhaps this explains why we have been stuck in Canada for four days with no access to our money? I%u2019ve been calling you every day for an update, maybe your phone agents could explain the situation instead of constant false promises?<\/p>\n

— MattBartlett (@MattBRecruiter) January 2, 2020<\/a><\/p>\n<\/blockquote>\n