As any industry progresses from its infancy to mainstream acceptance, the focus for success invariably transitions from being the \u201cwizard-behind-the-curtain\u201d towards transparency and accountability.\u00a0 Think of the automobile industry.\u00a0 Do you really buy a car anymore, or do you buy a driving experience?\u00a0 Auto manufacturers have had to add a slew of gizmos (some which have absolutely nothing to do with driving) and services (no-cost maintenance plans, loaners, roadside assistance) that were always the responsibility of the consumer before.<\/p>\n
It is the same with IT today.\u00a0 We can no longer just deliver a service to our consumers; we must endeavor to ensure the quality of the consumer\u2019s experience<\/a> using that service.\u00a0 This pushes the boundaries for what we need to see, measure, and respond to beyond the obvious green light\/red light blinking in the datacenter.\u00a0 As IT professionals, we need to validate that the services we deliver are being consumed in a manner that enables the user to be productive for the business.<\/p>\n In other words, knowing you have 5 9s of availability for your ERP system is great, but does it really explain the whole story?\u00a0\u00a0 If a system is up and available, but the user experience is poor enough to affect productivity, and results in a lower than expected output from that population, what is the net result?<\/p>\n Moving our visibility out to this level is not easy.\u00a0 We have always relied upon the user to initiate the process and have responded reactively.\u00a0 With the right framework, we can expand our proactive capabilities, alerting us to potential efficiency issues before the user experience degrades to the point of visibility.\u00a0 In this way, we move our \u201ccheese\u201d from systems availability<\/em><\/strong> to service usability.\u00a0 <\/em><\/strong>The business can then see a direct correlation between what we provided and the actual business value what we provided has delivered.<\/p>\n Some of the management concepts here are not entirely new, but the way they are leveraged may be.\u00a0Synthetic transactions, round-trip analytics, and bandwidth<\/a>\u00a0analysis are a few of the vectors to consider.\u00a0 But as important is how we react to events in these streams, and how quickly we can return usability to \u201cNormal State.\u201d Auto discovery and re-direction play key roles and parallel process troubleshooting tools can minimize experience impact.<\/p>\n As we move forward, we need to jettison the old concepts of inside-out monitoring and management and a datacenter focus, and move toward service-oriented metrics and measurement across infrastructure<\/a>\u00a0layers from delivery engine to consumption point.<\/p>\n By Geoff Smith, Senior Solutions Architect If you have read my last three blogs\u00a0on the changing landscape of IT management, you can probably guess by now where I\u2019m leaning in terms of what should be a key metric in determining success:\u00a0 the experience of the user. As any industry progresses from its infancy to mainstream…Read More »<\/a><\/p>\n","protected":false},"author":15,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[371],"tags":[18],"class_list":["post-3550","post","type-post","status-publish","format-standard","hentry","category-journey-to-the-cloud","tag-cloud"],"_links":{"self":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/posts\/3550","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/comments?post=3550"}],"version-history":[{"count":0,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/posts\/3550\/revisions"}],"wp:attachment":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/media?parent=3550"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/categories?post=3550"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/tags?post=3550"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}<\/img><\/a>
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