{"id":3523,"date":"2012-09-07T14:06:41","date_gmt":"2012-09-07T14:06:41","guid":{"rendered":"http:\/\/cloudcomputing.sys-con.com\/node\/2351511"},"modified":"2012-09-07T14:06:41","modified_gmt":"2012-09-07T14:06:41","slug":"cloud-approach-to-it-service-desk-brings-analysis-lower-costs","status":"publish","type":"post","link":"https:\/\/icloud.pe\/blog\/cloud-approach-to-it-service-desk-brings-analysis-lower-costs\/","title":{"rendered":"Cloud Approach to IT Service Desk Brings Analysis, Lower Costs"},"content":{"rendered":"<p>See how a common data architecture and fast SaaS delivery benefits combine to improve the efficiency, cost, and result of IT support of end users.<br \/>\nOur examples are intelligent energy-management solutions provider Comverge and how it\u2019s extended its use of Salesforce.com into a self-service enabled service desk capability using BMC\u2019s Remedyforce.<br \/>\nWe&#8217;ll also hear the story of how modern furniture and accessories purveyor, Design Within Reach, has made its IT support more responsive &#8212; even at a global scale &#8212; via cloud-based incident-management capabilities.<br \/>\nLearn from them more about improving the business of delivering IT services, and in moving IT support and change management from a cost center to a proactive IT knowledge asset.<\/p>\n<p><a href=\"http:\/\/cloudcomputing.sys-con.com\/node\/2351511\" >read more<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>See how a common data architecture and fast SaaS delivery benefits combine to improve the efficiency, cost, and result of IT support of end users.<br \/>\nOur examples are intelligent energy-management solutions provider Comverge and how it\u2019s extended its us&#8230;<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-3523","post","type-post","status-publish","format-standard","hentry"],"_links":{"self":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/posts\/3523","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/comments?post=3523"}],"version-history":[{"count":0,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/posts\/3523\/revisions"}],"wp:attachment":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/media?parent=3523"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/categories?post=3523"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/tags?post=3523"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}