{"id":29273,"date":"2017-05-11T19:14:00","date_gmt":"2017-05-11T19:14:00","guid":{"rendered":"http:\/\/cloudcomputing.sys-con.com\/node\/4078264"},"modified":"2017-05-11T19:14:00","modified_gmt":"2017-05-11T19:14:00","slug":"seven-essentials-for-a-top-performing-it-help-desk-cloudexpo-cloud-datacenter","status":"publish","type":"post","link":"https:\/\/icloud.pe\/blog\/seven-essentials-for-a-top-performing-it-help-desk-cloudexpo-cloud-datacenter\/","title":{"rendered":"Seven Essentials for a Top-Performing IT Help Desk | @CloudExpo #Cloud #DataCenter"},"content":{"rendered":"<p>The help desk forms the backbone of IT operations for many federal, state and local government agencies. In fact, the cross-functional nature of its operation means the help desk directly impacts productivity and is an essential part of what enables an agency to meet its stakeholder needs.<br \/>\nHowever, owing to increasingly complex IT environments, managers struggle to ensure that their help desks are operating at optimum efficiency. This seven-point guide will help IT managers ensure their help desks deliver exceptional service while maximizing productivity.<\/p>\n<p><a href=\"http:\/\/cloudcomputing.sys-con.com\/node\/4078264\" >read more<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The help desk forms the backbone of IT operations for many federal, state and local government agencies. In fact, the cross-functional nature of its operation means the help desk directly impacts productivity and is an essential part of what enables an&#8230;<\/p>\n","protected":false},"author":143,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-29273","post","type-post","status-publish","format-standard","hentry"],"_links":{"self":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/posts\/29273","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/users\/143"}],"replies":[{"embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/comments?post=29273"}],"version-history":[{"count":3,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/posts\/29273\/revisions"}],"predecessor-version":[{"id":29745,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/posts\/29273\/revisions\/29745"}],"wp:attachment":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/media?parent=29273"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/categories?post=29273"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/tags?post=29273"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}