{"id":2812,"date":"2012-07-25T15:11:00","date_gmt":"2012-07-25T15:11:00","guid":{"rendered":"http:\/\/cloudnewsdaily.com\/?guid=a74a1fc6f4c86bfa6c28848c09f20e6d"},"modified":"2012-07-25T15:11:00","modified_gmt":"2012-07-25T15:11:00","slug":"bmc-software-delivers-chart-and-compass-to-help-it-map-the-user-experience-in-the-cloud","status":"publish","type":"post","link":"https:\/\/icloud.pe\/blog\/bmc-software-delivers-chart-and-compass-to-help-it-map-the-user-experience-in-the-cloud\/","title":{"rendered":"BMC Software Delivers Chart and Compass to Help IT Map the User Experience in the Cloud"},"content":{"rendered":"<\/p>\n<p><a href=\"http:\/\/www.crunchbase.com\/company\/bmc-software\" ><img loading=\"lazy\" decoding=\"async\" class=\"zemanta-img-inserted zemanta-img-configured alignleft\" title=\"Image representing BMC Software as depicted in...\" src=\"http:\/\/www.crunchbase.com\/assets\/images\/resized\/0001\/5901\/15901v1-max-450x450.png\" alt=\"Image representing BMC Software as depicted in...\" width=\"135\" height=\"66\" \/><\/a><\/p>\n<p>BMC Software has created a \u201cchart and compass\u201d to quickly map and navigate the end user experience. BMC End User Experience Management is a\u00a0 solution that helps IT organizations rapidly diagnose and improve customer satisfaction rates. The latest release includes applications running in the cloud, with visibility from the end user all the way back to the code.<\/p>\n<p>\u201cEnd user experience monitoring is a critical criterion of the interaction between the human, device, and customer-facing software applications,\u201d said Jonah Kowall, research director at Gartner. \u201cWhile this criterion is only one part of a complete application performance monitoring strategy, this one criterion will have an ever increasing role in which applications are successfully deployed and sticky \u2013 particularly in the cloud.\u201d<\/p>\n<p><span id=\"more-11443\"><\/span><\/p>\n<p class=\"bwmarginl1\">\u201cThe BMC solution has really increased the pace at which we identify problems,\u201d said Steve Conine, CTO and co-founder, Wayfair, the largest online retailer of home furnishings. \u201cWe don\u2019t want customer service calling us up, walking over and telling us something is down. We want to know it is down before they call us.\u201d<\/p>\n<div class=\"zemanta-pixie\" style=\"margin-top: 10px; height: 15px;\"><img decoding=\"async\" class=\"zemanta-pixie-img\" style=\"border: none; float: right;\" src=\"http:\/\/img.zemanta.com\/pixy.gif?x-id=6733dd56-f214-4e68-8fe7-470d531f46ff\" alt=\"\" \/><\/div>\n<p><a href=\"http:\/\/feedads.g.doubleclick.net\/~a\/3MBsUSnjuhwoBACpQ9sdhdrJd1M\/0\/da\"><img decoding=\"async\" src=\"http:\/\/feedads.g.doubleclick.net\/~a\/3MBsUSnjuhwoBACpQ9sdhdrJd1M\/0\/di\" border=\"0\" ismap=\"true\"><\/img><\/a><br \/>\n<a href=\"http:\/\/feedads.g.doubleclick.net\/~a\/3MBsUSnjuhwoBACpQ9sdhdrJd1M\/1\/da\"><img decoding=\"async\" src=\"http:\/\/feedads.g.doubleclick.net\/~a\/3MBsUSnjuhwoBACpQ9sdhdrJd1M\/1\/di\" border=\"0\" ismap=\"true\"><\/img><\/a><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"http:\/\/feeds.feedburner.com\/~r\/CloudNewsDaily\/~4\/_3Tc9qd0r7s\" height=\"1\" width=\"1\"\/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>HealthMEDX Understands and Resolves End User Pain; Wayfair Builds        Competitive Advantage with Customers          HOUSTON&#8211;(BUSINESS WIRE)&#8211;A poor user experience can kill businesses running customer-facing        applications in the clou&#8230;<\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[715,47,716,717],"tags":[],"class_list":["post-2812","post","type-post","status-publish","format-standard","hentry","category-bmc","category-it-management","category-user-experience","category-wayfair"],"_links":{"self":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/posts\/2812","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/comments?post=2812"}],"version-history":[{"count":0,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/posts\/2812\/revisions"}],"wp:attachment":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/media?parent=2812"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/categories?post=2812"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/tags?post=2812"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}