{"id":2580,"date":"2012-07-11T14:55:00","date_gmt":"2012-07-11T14:55:00","guid":{"rendered":"http:\/\/cloudnewsdaily.com\/?guid=7822a5210a0e830eaf007d23f60ee8d4"},"modified":"2012-07-11T14:55:00","modified_gmt":"2012-07-11T14:55:00","slug":"xerox-acquires-uk-based-wds-for-wireless-customer-experience-management","status":"publish","type":"post","link":"https:\/\/icloud.pe\/blog\/xerox-acquires-uk-based-wds-for-wireless-customer-experience-management\/","title":{"rendered":"Xerox Acquires UK-based WDS for Wireless Customer Experience Management"},"content":{"rendered":"<\/p>\n

Xerox\u00a0 has signed a definitive agreement to acquire WDS, a firm that provides technical support, knowledge management and related consulting to the world\u2019s largest wireless telecommunication brands. <\/span><\/p>\n

WDS uses a proprietary cloud-based platform called GlobalMineTM<\/sup> to capture, analyze and manage millions of technical support interactions across thousands of different mobile device types. WDS uses this data to help clients adjust, in real-time, any systemic issues and\/or customer experience problems that their end-users may be experiencing with their devices or service.<\/p>\n

Based in the United Kingdom, WDS has over 2,000 employees in the United States, United Kingdom, South Africa, Singapore, Australia and New Zealand.<\/p>\n

\u201cWDS\u2019s expertise in the telecommunications industry strengthens Xerox\u2019s already broad portfolio of customer care solutions<\/a> \u2013 differentiating us as a trusted partner for a rapidly evolving industry that requires reliable, accessible and scalable ways to support the complexity of their consumers\u2019 needs,\u201d said Chris Tranquill<\/a>, president of the Xerox Telecommunications and Technology group.<\/p>\n

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Through its more than 48,000 call center<\/a> employees who support clients in 150 locations, Xerox is a leading provider of customer care solutions, handling more than a million consumer interactions every day via the phone and Web.<\/p>\n

Founded in 1995, WDS is led by CEO David Ffoulkes-Jones<\/a>, who will continue with the company after the acquisition closes. \u201cBy focusing on the customer experience, wireless brands can drive greater loyalty and differentiation,\u201d said Ffoulkes-Jones. \u201cWith Xerox, we now have the ability to accelerate our global expansion, add more value to our customers and deliver greater opportunities to our employees.\u201d<\/p>\n

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NORWALK, Conn.–(BUSINESS WIRE)–Xerox (NYSE: XRX) has signed a definitive agreement to acquire WDS, a firm that provides technical support, knowledge management and related consulting to the world’s largest wireless telec…<\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[170,139,140,644,385],"tags":[],"class_list":["post-2580","post","type-post","status-publish","format-standard","hentry","category-customer-relationship-management","category-ma-activity","category-mobile","category-telecommunication","category-xerox"],"_links":{"self":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/posts\/2580","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/comments?post=2580"}],"version-history":[{"count":0,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/posts\/2580\/revisions"}],"wp:attachment":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/media?parent=2580"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/categories?post=2580"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/tags?post=2580"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}