{"id":24438,"date":"2016-08-08T14:00:00","date_gmt":"2016-08-08T14:00:00","guid":{"rendered":"http:\/\/cloudcomputing.sys-con.com\/node\/3889456"},"modified":"2016-08-08T14:00:00","modified_gmt":"2016-08-08T14:00:00","slug":"a-practical-guide-to-slas-cloudexpo-apm-saas-cloud-devops","status":"publish","type":"post","link":"https:\/\/icloud.pe\/blog\/a-practical-guide-to-slas-cloudexpo-apm-saas-cloud-devops\/","title":{"rendered":"A Practical Guide to SLAs | @CloudExpo #APM #SaaS #Cloud #DevOps"},"content":{"rendered":"<p>While visiting a customer last week (a large SaaS platform company), we started to have an interesting discussion around Service Level Agreements (SLAs) during which he encouraged me to write this blog.<br \/>\nWhen I was tasked with setting up the QoS Team at DoubleClick in 1999, the primary mission was to setup a monitoring team (internal, external, etc.) and the secondary mission was actually an accidental one: to manage our SLAs.<br \/>\nThis became a hot priority in 2001, we paid out over $1 million (in real money) in penalties for SLA violations to a single customer. Basically, someone on our side signed a contract with insane service commitments like 100% uptime.<\/p>\n<p><a href=\"http:\/\/cloudcomputing.sys-con.com\/node\/3889456\" >read more<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>While visiting a customer last week (a large SaaS platform company), we started to have an interesting discussion around Service Level Agreements (SLAs) during which he encouraged me to write this blog.<br \/>\nWhen I was tasked with setting up the QoS Team at&#8230;<\/p>\n","protected":false},"author":143,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-24438","post","type-post","status-publish","format-standard","hentry"],"_links":{"self":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/posts\/24438","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/users\/143"}],"replies":[{"embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/comments?post=24438"}],"version-history":[{"count":3,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/posts\/24438\/revisions"}],"predecessor-version":[{"id":27408,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/posts\/24438\/revisions\/27408"}],"wp:attachment":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/media?parent=24438"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/categories?post=24438"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/tags?post=24438"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}