{"id":22023,"date":"2016-04-21T14:25:17","date_gmt":"2016-04-21T14:25:17","guid":{"rendered":"http:\/\/cloudcomputing.sys-con.com\/node\/3777943"},"modified":"2016-04-21T14:25:17","modified_gmt":"2016-04-21T14:25:17","slug":"bringing-automation-to-the-helpdesk-cloudexpo-cloud","status":"publish","type":"post","link":"https:\/\/icloud.pe\/blog\/bringing-automation-to-the-helpdesk-cloudexpo-cloud\/","title":{"rendered":"Bringing Automation to the Helpdesk | @CloudExpo #Cloud"},"content":{"rendered":"<p>Automation and ITSM-driven insights endow help desk personnel with more knowledge and provide a single point of support for end users, regardless of their needs while still catering to their preferred method of help.<br \/>\nWe&#8217;ll learn how automation and ITSM-driven insights endow help desk personnel with more knowledge and provide a single point of support for end users, regardless of their needs while still catering to their preferred method of help.<\/p>\n<p><a href=\"http:\/\/cloudcomputing.sys-con.com\/node\/3777943\" >read more<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Automation and ITSM-driven insights endow help desk personnel with more knowledge and provide a single point of support for end users, regardless of their needs while still catering to their preferred method of help.<br \/>\nWe&#8217;ll learn how automation and ITSM&#8230;<\/p>\n","protected":false},"author":143,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-22023","post","type-post","status-publish","format-standard","hentry"],"_links":{"self":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/posts\/22023","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/users\/143"}],"replies":[{"embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/comments?post=22023"}],"version-history":[{"count":2,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/posts\/22023\/revisions"}],"predecessor-version":[{"id":22228,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/posts\/22023\/revisions\/22228"}],"wp:attachment":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/media?parent=22023"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/categories?post=22023"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/tags?post=22023"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}