{"id":17374,"date":"2015-09-17T23:24:26","date_gmt":"2015-09-17T23:24:26","guid":{"rendered":"http:\/\/www.cloudcomputing-news.net\/news\/2015\/sep\/18\/lack-vendor-visibility-number-one-pain-point-cloud-customers\/"},"modified":"2015-09-17T23:24:26","modified_gmt":"2015-09-17T23:24:26","slug":"lack-of-vendor-visibility-is-number-one-pain-point-for-cloud-customers","status":"publish","type":"post","link":"https:\/\/icloud.pe\/blog\/lack-of-vendor-visibility-is-number-one-pain-point-for-cloud-customers\/","title":{"rendered":"Lack of vendor visibility is number one pain point for cloud customers"},"content":{"rendered":"

(c)iStock.com\/Evgeny Sergeev<\/em><\/p>\n

New survey data revealed by the SANS Institute shows more issues cloud providers face in keeping their customers happy, with a lack of visibility into operations the biggest bugbear for clients.<\/p>\n

The report, entitled ‘Orchestrating Security in the Cloud’, spoke to 485 IT professionals and found lack of visibility was cited by 48% of respondents as a problem. A lack of virtual machine and workload visibility was selected by 46% of those polled, while vulnerabilities introduced by the vendor which resulted in a breach were a pain point for 26% of respondents.<\/p>\n

One in three respondents (33%) say they do not have enough visibility into their cloud providers’ operations, while 40% admit unauthorised access to sensitive data from other tenants is a major concern with public cloud deployments. For the public cloud, denial of service is the biggest threat (36%), compared to malware for private cloud (33%).<\/p>\n

Not altogether unsurprisingly, the research also found hybrid cloud architectures were the way to go forward for most respondents. 40% of those polled are currently using them, while 43% plan to move towards a hybrid architecture in the coming 12 months. Only 12% of organisations say they use public cloud.<\/p>\n

For CloudPassage, who sponsored the study, it reinforces what the company already suspected; trying to increase speed of elastic infrastructure while maintaining security is a tough balancing act. SANS analyst Dave Shackleford, who authored the report, noted: “Although most organisations have not experienced a breach in the cloud, security teams are concerned about illicit account and data access, maintaining compliance and integrating with on-premise security controls.<\/p>\n

“Visibility into cloud environments remains a challenge, as does implementing cloud-focused incident response and pen testing processes,” he added.<\/p>\n

This is not the first piece of research which argues cloud providers are not doing enough to satisfy their customers. A report from iland and Forrester Research, published in June, argued the key to vendors building better relationships with their clients is to release metadata exposing performance, security and cost<\/a>. One in three survey respondents agreed with the statement ‘my provider charges me for every little question or incident’, while 45% resonated with ‘if I were a bigger customer, my cloud provider would care more about my success.’<\/p>\n","protected":false},"excerpt":{"rendered":"

(c)iStock.com\/Evgeny Sergeev
\nNew survey data revealed by the SANS Institute shows more issues cloud providers face in keeping their customers happy, with a lack of visibility into operations the biggest bugbear for clients.
\nThe report, entitled ‘…<\/p>\n","protected":false},"author":50,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-17374","post","type-post","status-publish","format-standard","hentry"],"_links":{"self":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/posts\/17374","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/users\/50"}],"replies":[{"embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/comments?post=17374"}],"version-history":[{"count":1,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/posts\/17374\/revisions"}],"predecessor-version":[{"id":17375,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/posts\/17374\/revisions\/17375"}],"wp:attachment":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/media?parent=17374"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/categories?post=17374"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/tags?post=17374"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}