{"id":16979,"date":"2015-09-02T14:30:00","date_gmt":"2015-09-02T14:30:00","guid":{"rendered":"http:\/\/cloudcomputing.sys-con.com\/node\/3431097"},"modified":"2015-09-02T14:30:00","modified_gmt":"2015-09-02T14:30:00","slug":"what-it-support-used-to-look-like-by-jaqtech-cloudexpo-cloud","status":"publish","type":"post","link":"https:\/\/icloud.pe\/blog\/what-it-support-used-to-look-like-by-jaqtech-cloudexpo-cloud\/","title":{"rendered":"What IT Support Used to Look Like&#8230; By @JaqTech | @CloudExpo #Cloud"},"content":{"rendered":"<p>If you ever saw the classic SNL sketch in which Jimmy Fallon portrays &#8220;Nick Burns, Your Company&#8217;s Computer Guy&#8221; you&#8217;re probably familiar with the pain and humiliation he causes the end users he is tasked with supporting.<\/p>\n<p>Condescending.<\/p>\n<p>Impatient.<\/p>\n<p>Way smarter than everyone else.<\/p>\n<p>Unfortunately, this is how people used to perceive MSPs and IT solutions providers. It used to be guys like Nick were just what small-to-medium-sized business had to endure if they wanted to get their computers to work. Snide remarks and Cheeto breath aside (or maybe not), there was some truth to Fallon&#8217;s character. IT support was inefficient and arduous.<br \/>\nBut man oh man&#8230; That is SO &#8217;90&#8217;s.<\/p>\n<p><a href=\"http:\/\/cloudcomputing.sys-con.com\/node\/3431097\" >read more<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you ever saw the classic SNL sketch in which Jimmy Fallon portrays &#8220;Nick Burns, Your Company&#8217;s Computer Guy&#8221; you&#8217;re probably familiar with the pain and humiliation he causes the end users he is tasked with supporting.<\/p>\n<p>Condescending.<\/p>\n<p>Impatient.<\/p>\n<p>Wa&#8230;<\/p>\n","protected":false},"author":143,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-16979","post","type-post","status-publish","format-standard","hentry"],"_links":{"self":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/posts\/16979","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/users\/143"}],"replies":[{"embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/comments?post=16979"}],"version-history":[{"count":1,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/posts\/16979\/revisions"}],"predecessor-version":[{"id":16980,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/posts\/16979\/revisions\/16980"}],"wp:attachment":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/media?parent=16979"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/categories?post=16979"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/tags?post=16979"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}