{"id":16692,"date":"2015-08-18T19:45:00","date_gmt":"2015-08-18T19:45:00","guid":{"rendered":"http:\/\/cloudcomputing.sys-con.com\/node\/3418690"},"modified":"2015-08-18T19:45:00","modified_gmt":"2015-08-18T19:45:00","slug":"aligning-saas-customer-success-by-chaoticflow-cloudexpo-cloud","status":"publish","type":"post","link":"https:\/\/icloud.pe\/blog\/aligning-saas-customer-success-by-chaoticflow-cloudexpo-cloud\/","title":{"rendered":"Aligning SaaS Customer Success By @ChaoticFlow | @CloudExpo #Cloud"},"content":{"rendered":"<p>SaaS businesses develop intimate, long term relationships with their SaaS customers. Keeping that relationship positive and aligned over the years is a real challenge. In fact, many public SaaS companies have yet to turn a profit. If they don\u2019t keep their customers around for years, then all that capital invested in customer acquisition will have gone to waste.<\/p>\n<p><a href=\"http:\/\/cloudcomputing.sys-con.com\/node\/3418690\" >read more<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>SaaS businesses develop intimate, long term relationships with their SaaS customers. Keeping that relationship positive and aligned over the years is a real challenge. In fact, many public SaaS companies have yet to turn a profit. If they don&rsquo;t keep their customers around for years, then all that capital invested in customer acquisition will have gone to waste.<\/p>\n<p><a href=\"http:\/\/cloudcomputing.sys-con.com\/node\/3418690\" target=\"_blank\">read more<\/a><\/p>\n","protected":false},"author":143,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-16692","post","type-post","status-publish","format-standard","hentry"],"_links":{"self":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/posts\/16692","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/users\/143"}],"replies":[{"embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/comments?post=16692"}],"version-history":[{"count":2,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/posts\/16692\/revisions"}],"predecessor-version":[{"id":16770,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/posts\/16692\/revisions\/16770"}],"wp:attachment":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/media?parent=16692"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/categories?post=16692"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/tags?post=16692"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}