{"id":14317,"date":"2015-05-10T23:55:36","date_gmt":"2015-05-10T23:55:36","guid":{"rendered":"http:\/\/www.cloudcomputing-news.net\/news\/2015\/may\/11\/cloud-based-voice-and-telephony-services-increase-apace\/"},"modified":"2015-05-10T23:55:36","modified_gmt":"2015-05-10T23:55:36","slug":"cloud-based-voice-and-telephony-services-continues-apace","status":"publish","type":"post","link":"https:\/\/icloud.pe\/blog\/cloud-based-voice-and-telephony-services-continues-apace\/","title":{"rendered":"Cloud-based voice and telephony services continues apace"},"content":{"rendered":"

(c)iStock.com\/iStockFinland<\/em><\/p>\n

Almost half of companies surveyed by Britannic Technologies said they had cloud-based voice and telephony services, while two thirds said they had a partial voice solution in the cloud.<\/p>\n

84% of respondents said they understood the proposition of cloud computing, yet there were some intriguing responses as to why companies aren’t putting their voice services in the cloud. Almost half (48%) of those polled said they were concerned about security worries, while 38% were worried over reliability, 29% found it difficult to integrate into existing systems, 19% were worried they couldn’t manage it in-house, and 19% didn’t understand it.<\/p>\n

Interestingly, the most likely executive to approve cloud-based telephony was the IT director (49%), followed by the CEO (31%) and the rest of the board (31%). Cost savings (60%) were the main reason why voice and telephony services were being moved to the cloud, followed by greater business agility (55%), speed of deployment (40%), and freeing up the IT team to work on other areas (33%).<\/p>\n

These figures, which were described in part as “staggering” in the press material, yet the wider story here may be the uptake – or lack of – of unified communications (UC) services. A recent report from Research and Markets described the trend as Unified Communications as a Service (UCaaS), and there are still plenty of partnerships taking place; StarHub announcing a deal with Avaya, and ShoreTel, Ingram Micro and HP partnering up in separate deals.<\/p>\n

Yet the majority of recent research around the area has not been positive. The overall UC market of $21.1 billion is dwarfed by the global telephony market of $1.65 trillion.<\/p>\n

As reported by CBR Online<\/em><\/a>, a recent PwC report argues the case of there being two different markets: UC 1.0, used by more than half of small businesses which has a degree of integration between fixed and mobile telephony; and UC 2.0, companies having a more integrated solution which naturally commands a smaller audience. Similarly, a survey from Easynet argues<\/a> European companies, while understanding the benefits of UC, aren’t utilising it to its full potential.<\/p>\n

Jonathan Sharp, Britannic sales and marketing director, commented on today’s findings: “Senior managers are now aware that technology helps businesses differentiate themselves in today’s competitive marketplace. It also enables employees to work in more collaborative ways and essentially service customers better.”<\/p>\n","protected":false},"excerpt":{"rendered":"

(c)iStock.com\/iStockFinland
\nAlmost half of companies surveyed by Britannic Technologies said they had cloud-based voice and telephony services, while two thirds said they had a partial voice solution in the cloud.
\n84% of respondents said they understoo…<\/p>\n","protected":false},"author":50,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-14317","post","type-post","status-publish","format-standard","hentry"],"_links":{"self":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/posts\/14317","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/users\/50"}],"replies":[{"embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/comments?post=14317"}],"version-history":[{"count":1,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/posts\/14317\/revisions"}],"predecessor-version":[{"id":14318,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/posts\/14317\/revisions\/14318"}],"wp:attachment":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/media?parent=14317"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/categories?post=14317"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/tags?post=14317"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}