{"id":14039,"date":"2015-05-01T07:52:28","date_gmt":"2015-05-01T07:52:28","guid":{"rendered":"http:\/\/www.businesscloudnews.com\/?p=223982"},"modified":"2015-05-01T07:52:28","modified_gmt":"2015-05-01T07:52:28","slug":"cardiff-council-moves-customer-services-onto-sap-cloud","status":"publish","type":"post","link":"https:\/\/icloud.pe\/blog\/cardiff-council-moves-customer-services-onto-sap-cloud\/","title":{"rendered":"Cardiff Council moves customer services onto SAP cloud"},"content":{"rendered":"
\"Cardiff<\/a><\/p>\n

Cardiff Council is aligning its IT strategy with a shift towards self-service government<\/p>\n<\/div>\n

The City of Cardiff Council is moving onto SAP\u2019s customer service cloud in a bid to streamline customer service operations and deliver budget savings, the organisations announced this week.<\/p>\n

The three-year project will see Cardiff Council work with SAP to move onto its customer services cloud, which is powered by the company\u2019s in-memory compute platform HANA.<\/p>\n

The Council\u2019s goal is to create a digital self-service portal that will enable residents to interact online with municipal services, which will significantly reduce administrative costs according to the Council.<\/p>\n

\u201cThe public service mandate of \u2018do more with less\u2019 is not going away, but for us, it\u2019s an opportunity to bring our thriving city into the digital age in a way that will bring us long-term financial savings\u201d said Ross Maude, senior enterprise architect at Cardiff Council.<\/p>\n

Indeed the Council is facing \u00a3124m in budget cuts over the next three years, and to deliver those savings without impacting the services delivered to residents the Council is looking to increase automation \u2013 which is where cloud services comes into play.<\/p>\n

\u201cThe services we provide are important for everyone from the elderly, to university students and public sector workers, and ensuring we\u2019re still able to maintain the level and quality of service we have today despite our financial pressures is crucial. Our relationship with SAP means that together we\u2019re able to implement an integrated cloud-based solution that brings all of our systems together allows us to focus on the growing needs of Cardiff residents,\u201d Maude added.<\/p>\n

Cormac Watters, managing director, SAP UK and Ireland said: For local authorities like Cardiff Council, finding ways to minimise costs is their number one priority. Coupled with a young, digitally-advanced demographic, the Council has taken a bold approach to meet today\u2019s and tomorrow\u2019s challenges\u201d<\/p>\n

\u201cIt will also support the delivery of new digital services geared to the highly-connected user, providing greater choice, more self-service options, better access and flexibility, resulting in improved user adoption and unlocking cost savings at every turn. This is essential at a time when budgets are under substantial pressure,\u201d Watters said.<\/p>\n","protected":false},"excerpt":{"rendered":"

The City of Cardiff Council is moving onto SAP’s customer service cloud in a bid to streamline customer service operations and deliver budget savings, the organisations announced this week.<\/p>\n","protected":false},"author":105,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2453,2454,2455,1976,2456,308],"tags":[],"class_list":["post-14039","post","type-post","status-publish","format-standard","hentry","category-cardiff-council","category-cormac-watters","category-hana","category-news-analysis","category-ross-maude","category-sap"],"_links":{"self":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/posts\/14039","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/users\/105"}],"replies":[{"embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/comments?post=14039"}],"version-history":[{"count":1,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/posts\/14039\/revisions"}],"predecessor-version":[{"id":14040,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/posts\/14039\/revisions\/14040"}],"wp:attachment":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/media?parent=14039"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/categories?post=14039"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/tags?post=14039"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}