{"id":13981,"date":"2015-04-29T08:40:18","date_gmt":"2015-04-29T08:40:18","guid":{"rendered":"http:\/\/www.businesscloudnews.com\/?p=223652"},"modified":"2015-04-29T08:40:18","modified_gmt":"2015-04-29T08:40:18","slug":"thomas-cook-deploys-cloud-based-workforce-management-platform","status":"publish","type":"post","link":"https:\/\/icloud.pe\/blog\/thomas-cook-deploys-cloud-based-workforce-management-platform\/","title":{"rendered":"Thomas Cook deploys cloud-based workforce management platform"},"content":{"rendered":"<div id=\"attachment_223662\" class=\"wp-caption alignright\" style=\"width: 310px\"><a href=\"http:\/\/www.businesscloudnews.com\/wp-content\/blogs.dir\/122\/files\/2015\/04\/Thomas-Cook.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-223662\" alt=\"The travel agency is moving its on-premise workforce management platform to the cloud\" src=\"http:\/\/www.businesscloudnews.com\/wp-content\/blogs.dir\/122\/files\/2015\/04\/Thomas-Cook-300x243.jpg\" width=\"300\" height=\"243\" \/><\/a><\/p>\n<p class=\"wp-caption-text\">The travel agency is moving its on-premise workforce management platform to the cloud<\/p>\n<\/div>\n<p>Thomas Cook has swapped out its on-premise workforce management solution for a cloud-based alternative in a bid to make the company more responsive and competitive, it announced this week.<\/p>\n<p>The travel agency said it has been using Nice Systems&#8217; workforce management platform for a number of years, but it decided to move onto the company\u2019s cloud-based service to help gain a consolidated view of its workforce, which would make things like scheduling and forecasting more efficient.<\/p>\n<p>\u201cFollowing many years of success with Nice\u2019s workforce management solution, we decided to move our operations to the cloud in order to accommodate our growing business needs, which includes a multi-channel service operation,\u201d said Martin West, head of central operations support, Thomas Cook UK &amp; Ireland.<\/p>\n<p>\u201cThis has also given us the opportunity to centralise our customer-facing operations, which will help us achieve greater operational efficiency, better service, and reduced costs,\u201d West said.<\/p>\n<p>Benny Einhorn, president, Nice EMEA said: \u201cWith this cloud deployment, the company has a clear, organization-wide view into the forecasting and scheduling of staff, while at the same time retail personnel have ownership over their schedules. We\u2019re proud of our partnership with Thomas Cook which provides an excellent example of how a company can deliver outstanding customer service through employee engagement.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Thomas Cook has swapped out its on-premise workforce management solution for a cloud-based alternative in a bid to make the company more responsive and competitive, it announced this week.<\/p>\n","protected":false},"author":105,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2426,1989,2427,1976,2428,59,2429,2430,2431],"tags":[],"class_list":["post-13981","post","type-post","status-publish","format-standard","hentry","category-benny-einhorn","category-enterprise-it","category-martin-west","category-news-analysis","category-nice-systems","category-software-as-a-service","category-thomas-cook","category-travel","category-workforce-management"],"_links":{"self":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/posts\/13981","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/users\/105"}],"replies":[{"embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/comments?post=13981"}],"version-history":[{"count":1,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/posts\/13981\/revisions"}],"predecessor-version":[{"id":13982,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/posts\/13981\/revisions\/13982"}],"wp:attachment":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/media?parent=13981"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/categories?post=13981"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/tags?post=13981"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}