{"id":12859,"date":"2015-03-18T01:06:42","date_gmt":"2015-03-18T01:06:42","guid":{"rendered":"http:\/\/www.cloudcomputing-news.net\/news\/2015\/mar\/18\/report-shows-majority-cloud-providers-not-hitting-sla-targets\/"},"modified":"2015-03-18T01:06:42","modified_gmt":"2015-03-18T01:06:42","slug":"report-shows-majority-of-cloud-providers-not-hitting-sla-targets","status":"publish","type":"post","link":"https:\/\/icloud.pe\/blog\/report-shows-majority-of-cloud-providers-not-hitting-sla-targets\/","title":{"rendered":"Report shows majority of cloud providers not hitting SLA targets"},"content":{"rendered":"

(c)iStock.com\/antoniokhr<\/em><\/p>\n

76% of organisations surveyed by CDW in its Cloud 401 report say at least one cloud vendor failed to meet their SLAs.<\/p>\n

The report<\/a>, released in February, found reliability (43%) as the most important metric for cloud service providers, far ahead of cost (28%) and ability to integrate with existing infrastructure (27%), meaning a double whammy for providers who couldn’t meet their uptime figures.<\/p>\n

Cloud services go down for a variety of reasons, from the preventable, such as a fat finger, to the less preventable, like adverse weather conditions. Very few cloud service providers have spotless records in this department, as data from benchmarking provider CloudHarmony<\/a> found.<\/p>\n

Yet if you claim a certain figure and can’t match up to it, as Mimecast famously did<\/a>, customers won’t be happy. Nor, as Verizon found out<\/a>, will they be happy if you propose ‘planned’ downtime to improve infrastructure in order to reduce the risks of further outages.<\/p>\n

CDW also found a discord from respondents between the hype cloud promises and the reality it delivers. When asked if greater flexibility in IT was a reality, 19% agreed and 7% disagreed. For ease of use, 16% agreed and 7% disagreed, while it was equal for cost savings (17% agree, 17% disagree) and a majority disagreed regarding security (11% agree, 21% disagree).<\/p>\n

Despite this, the research found 35% of IT services today are delivered totally or partially by cloud. Going forward, organisations are considering delivering 35% of entirely new IT services via the cloud. Barriers for further adoption according to survey respondents are security (47%) – surprise, surprise – trust in solutions (31%), budget (24%) and management support (19%).<\/p>\n

Yet the overall consensus from the report was that cloud “works”, and organisations, particularly in more regulated industries, should face up to their fears.<\/p>\n

A CIO in federal government told the report, “Be very optimistic and open-minded about how it can enhance the efficiency and reliability of an entity’s operations”, while a healthcare CTO said, “Although it may seem complex, cloud is by far the way to go as far as infrastructure and storage.”<\/p>\n

Do you agree with the report’s findings?<\/p>\n","protected":false},"excerpt":{"rendered":"

(c)iStock.com\/antoniokhr
\n76% of organisations surveyed by CDW in its Cloud 401 report say at least one cloud vendor failed to meet their SLAs.
\nThe report, released in February, found reliability (43%) as the most important metric for cloud service prov…<\/p>\n","protected":false},"author":50,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-12859","post","type-post","status-publish","format-standard","hentry"],"_links":{"self":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/posts\/12859","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/users\/50"}],"replies":[{"embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/comments?post=12859"}],"version-history":[{"count":1,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/posts\/12859\/revisions"}],"predecessor-version":[{"id":12860,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/posts\/12859\/revisions\/12860"}],"wp:attachment":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/media?parent=12859"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/categories?post=12859"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/tags?post=12859"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}