read more<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"As the holiday rush is winding down, I sit here reflecting on all the companies that lost business\/revenue during the busiest time of the year. Loss of business not because of technology failure, although this is always a manifestation of a problem, but because of process failure in order to remedy the failures of technology. I’ve offered some tips on preparing for the holiday traffic from the system architecture perspective, but perhaps I should have concentrated on preparing for the rush from the organizational perspective.<\/p>\n
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