How quickly do things change in the world of mobility? Just last year, CA Technologies conducted a worldwide survey that told an entirely different story from the one we are hearing today. 2013\u2019s Enterprise Mobility \u2013 It\u2019s All About the Apps was a call to action for enterprise IT to keep up with customers mobility demands and employee\u2019s desire for BYOD.
\nIf last year was about keeping up with customers\u2019 mobile application demands, this year that issue has all but disappeared. Our 2014 survey respondents released an average of six customer-facing apps last year, and 71 percent of organizations surveyed are now providing mobile apps to their customers. So what\u2019s the problem?
\nOur latest research report, Mobility: Why Your Customers Aren\u2019t Satisfied and What to Do About It, is a wakeup call. The survey reveals shockingly low end user satisfaction with enterprises\u2019 mobility offerings. Only 22 percent of enterprises say their end users are completely satisfied. A full one-third is either dis-satisfied or \u201cneutral\u201d about their mobile experience \u2013 not a ringing endorsement of the huge investment organizations have made in mobility. It is no wonder that both line-of-business (LOB) and IT executives are unhappy with their own mobility initiatives \u2013 only 28 percent are completely satisfied with the customer acceptance of their offerings, and just 27 percent are completely satisfied with the competitiveness of their offerings.<\/p>\n