{"id":10139,"date":"2014-01-31T21:06:00","date_gmt":"2014-01-31T21:06:00","guid":{"rendered":"http:\/\/cloudcomputing.sys-con.com\/node\/2951226"},"modified":"2014-01-31T21:06:00","modified_gmt":"2014-01-31T21:06:00","slug":"cloud-computing-help-desk-disasters","status":"publish","type":"post","link":"https:\/\/icloud.pe\/blog\/cloud-computing-help-desk-disasters\/","title":{"rendered":"Cloud Computing: Help Desk Disasters"},"content":{"rendered":"<p>So many organizations switched to third-party help desk solutions without really putting in place any performance measures or tracking mechanisms to really measure how good \u2013 or bad \u2013 the support is.<br \/>\nSome executives got a big bonus for \u201cthinking out of the box\u201d and coming up with a cost-cutting initiative to outsource IT help desks. Those same executives do not want to hear all the complaints of people getting no results and wasting a lot of time in repetitive phone calls as well as no solutions to their problems. Even routine problems become time-consuming nightmares because the third-party support person on the other end doesn\u2019t understand the caller or the caller just doesn\u2019t understand them.<\/p>\n<p><a href=\"http:\/\/cloudcomputing.sys-con.com\/node\/2951226\" >read more<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>So many organizations switched to third-party help desk solutions without really putting in place any performance measures or tracking mechanisms to really measure how good &ndash; or bad &ndash; the support is.<br \/>\nSome executives got a big bonus for &ldquo;thinking out of the box&rdquo; and coming up with a cost-cutting initiative to outsource IT help desks. Those same executives do not want to hear all the complaints of people getting no results and wasting a lot of time in repetitive phone calls as well as no solutions to their problems. Even routine problems become time-consuming nightmares because the third-party support person on the other end doesn&rsquo;t understand the caller or the caller just doesn&rsquo;t understand them.<\/p>\n<p><a href=\"http:\/\/cloudcomputing.sys-con.com\/node\/2951226\" target=\"_blank\">read more<\/a><\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-10139","post","type-post","status-publish","format-standard","hentry"],"_links":{"self":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/posts\/10139","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/comments?post=10139"}],"version-history":[{"count":0,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/posts\/10139\/revisions"}],"wp:attachment":[{"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/media?parent=10139"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/categories?post=10139"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/icloud.pe\/blog\/wp-json\/wp\/v2\/tags?post=10139"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}